Job description

Summary:
Provides guests with friendly enthusiastic, yet professional and timely service when preparing quality beverages and products, and maintaining a clean and comfortable environment.

Responsibilities:

• Provide the highest quality of service to the guest at all times and anticipates customer needs by constantly evaluating environment and customer cues.
• Maintains a calm demeanor during periods of high volume or unusual events to keep standards.
• Acts with integrity, honesty and knowledge that promote our culture, values and mission.
• Be knowledgeable of all menu items, and stay current on daily/month/seasonal specials, new menu items and specifications including proper preparation.
• Maintains a clean and organized workspace so that partners con locate resources and product as needed.
• Ensures product availability and consistency, and assist with ordering when needed.
• Assists with new associates training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Completes daily checklist, including set-up side work and closing duties.
• Follow hotel’s brand standards.
• Comply with hotel and department accounting procedures.
• Ensure security and confidentiality of all guest and hotel information and materials
• Follow METS guidelines to report equipment malfunction and maintenance issues.
• Report unsafe conditions and suspicious activity to Loss Prevention/Management.
• Know and live the mission and the White Lodging/brand basics.

Job Type: Full-time

Pay: $11.00 - $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Physical setting:

• Coffee shop

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Tips

COVID-19 considerations:
All customers are required to wear masks. Common areas are sanitized throughout the day.

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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