POSITION SUMMARY

Adoray Home Health and Hospice is currently recruiting for an Intake Clinical Coordinator to provide support for our St. Croix Falls, Webster and Fredric locations. This person is responsible for the day-to-day coordination of home health and hospice referrals, meets with patients to discuss home health and hospice services, and provide home health and hospice expertise with providers and facilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serves as intake coordinator for home health and hospice referrals and screens for appropriateness for location, program, diagnosis, SOC date and patient needs.
• Works with clinic and hospital staff to provide home health and hospice inquiries.
• Works closely with physicians and other health care providers, offering recommendations related to the provision of health care services.
• Provides home health and hospice triage as needed.
• Requests patient records, orders as needed, RC codes, and verifies PMD prior to service.
• Coordinates with clinical assistant for insurance verification, a service agreement, and eligibility.
• Ensures patients come on to service, are turned down, or orders are in order for a later admission.
• Ensures all medications, equipment and medical supplies are ordered in a timely and cost-effective manner prior to admission.
• Coordinates preadmission and admission plans.
• Provides field staff with office support by taking lab reports, taking MD orders, following-up on MD faxes with case manager, etc.
• Troubleshoots patient care problems as they arise.
• Thoroughly documents all clinical coordination activities.
• Assists in the development, implementation, and revision of clinical standards and procedures as needed.
• Maintains knowledge of current trends in home health and hospice.
• Participates in staff meetings, QI meetings, management meetings and other meetings as assigned.
• Maintains up-to-date knowledge of State and Federal home health and hospice regulations.

QUALIFICATIONS

Adoray expects employees to understand and to incorporate the values of our organization in their day-to-day practice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

• Minimum of one to two years of clinical home care and/or hospice experience required.
• Current Wisconsin RN license required.

Knowledge, Skills and Abilities

• Display and promote high standards of ethical conduct and behaviors consistent with organizational standards
• Exhibit excellent communication and organizational skills
• Working knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Ability to manage conflicting priorities and handle multiple tasks/projects concurrently
• Ability to consistently carry out job responsibilities, able to acknowledge when commitments are not met, and take appropriate steps to fulfill responsibility
• Ability to clearly and effectively convey information to individuals or groups, including ability to choose the appropriate method or methods of communication
• Ability to analyze, identify, and solve problems while using sound judgment