Job Purpose

The role of the Office Coordinator is to execute timely and efficient clerical support to office staff and management.

Duties and Responsibilities

• Distributing documents, faxes and correspondence
• Photocopying, scanning and or uploading documents into various document and EMR systems
• Receiving, sorting and distributing mail correspondence.
• Updating patient accounts in EMR systems based on mail correspondence received. (demographic/insurance update)
• Processing, researching, and correcting “Bad Mail” including managing associated Work Queues
• Research and Maintain Delinquent Payment Plan Accounts Work Queues
• Coordinating and handling collections inquires between clients and patients
• Completing Medical and Billing Record Requests
• Following Charity Care Approval Procedures
• Following Death Certificate and Bankruptcy procedures
• Maintaining filing systems
• All other duties as directed by Manager
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

Qualifications

• High school diploma or equivalent
• Previous experience in Hospital/Facility or Physician billing
• Proficient in MS Office applications such as Word, Excel, Power Point and Outlook
• Proficient in use of email and internet
• Possess basic working knowledge of healthcare claims processing including: ICD-9/10, CPT, and HCPC codes, as well as 1500 forms
• Accurate keyboard skills
• Knowledge of office management systems and procedures
• Knowledge of administrative procedures
• Knowledge of healthcare administration a plus
• Knowledge of EMR systems is a plus
• Knowledge in paralegal processes is a plus (not required)

Key Competences

• Strong organizational skills
• Strong time management skills and the ability to prioritize work
• Data management
• Attention to detail and accuracy
• Problem-solving
• Adaptability
• Customer service orientation
• Teamwork
• Communication skills - verbal and written
• Confidentiality

Working Conditions

• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
• Work Environment: The noise level in the work environment is usually minimal.

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.