Job description

Consistently ranked among the best small resorts in the world, the Salish Lodge & Spa overlooks the 268-foot Snoqualmie Falls. This iconic Pacific Northwest lodge has a world-renowned spa offering regionally inspired treatments, two restaurants providing a luxuriously comfortable and memorable dining experience, and award-winning wine list and a variety of nearby recreational activities. The resort is located 30 minutes east of downtown Seattle and within 40 minutes from Seattle-Tacoma International Airport.

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
The Perks

• Eligibility of perks is dependent upon job status
• Paid Time Off (Because Balance Matters)
• 401K Match (Free Money)
• Values Based Culture (#OMGLIFE)
• Benefits - Medical, Dental, Vision, Disability Coverage
• Company Contributed HSA/FSA Plan
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Third Party Perks (Movie Tickets, Attractions, Other)
• Company Sponsored Life Insurance Policies
• Employee Assistance Program
• Team Member Outings
• Diverse Work Group
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Ability to Climb the Ladder
• Online Learning Platform to Help You Grow!

The Brass Tacks

• Establishes and maintains positive, professional relationships with clients through effective, timely and reliable communication.
• Works directly with event planning team for handoff and day of support of client satisfaction; including meeting setups, food and beverage specifications, AV requirements, transportation, billing, etc.
• Provides information to operating departments in a timely manner.
• Proactively manages guest arrival and departure experience (including team members properly positioned to greet guest upon arrival and thank guest at departure).
• Proactively and effectively manages service glitches. (E.g. responds immediately, seeks solutions, communicates effectively to all concerned, etc.)
• Coordinates vendor activity and flow.

Monitors and ensures client’s overall satisfaction at final and execution of event.

• Enjoys working with social events and weddings.
• Enhances sales efforts by assisting sales and events team selling corporate day only events, holiday events, social & wedding events, encouraging repeat business, and upselling.
• Develops and maintains favorable working relationships and open communication with all departments.
• Daily and Weekly and Event Reporting.
• Prepares the event summary and other administrative reports.
• Takes on special projects assigned
• Ensures safe work environment, reports injuries, unsafe conditions and equipment that needs repair immediately and enthusiastically endorses safety initiatives.
• Demonstrates commitment; attends trainings, team meetings, outings and generally tries to respond to unanticipated changes.
• Performs administrative functions, including scheduling appointments, copying documents, ordering

The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.

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