Job description

The Senior Recruiter is responsible for the full lifecycle recruiting process - from sourcing, application, onboarding, and then to the first day of employment - at the Transcom site located in Greenville, South Carolina.

Description of Role and Objectives:

• The primary objective is to build and maintain a pipeline of qualified local candidates and recruit top talent capable of delivering on the required KPIs for the assigned client at or above targets. This role serves as the liaison between Talent Acquisition leader(s) and site Operations to help execute strategic plans in order to meet growth and attrition requirements.

• This role requires a highly motivated and outgoing person with exceptional organizational skills and a meticulous attention to detail.

Responsibilities:

The position requires effective leadership and business execution for the following key focus areas. Additional responsibilities may be added as the needs of the business change and expand:

• Manage requisitions and candidates through the full recruiting process from application set up through offer, and then onboarding to ensure completion of the process to the first day of employment

• Serve as the primary point of contact for candidates and hiring managers throughout the entire recruitment process

• Assist with the development and maintenance of job descriptions and postings to ensure job requirements and expectations are clearly communicated and candidates are assessed against desired criteria for the role

• Assist with the development and maintenance of candidate communications, contracts/offer letters, disclosures, internal rosters, and reports

• Monitor candidate pipelines and research blocks or problems and make recommendations for improvement

• Ensure that all candidates pass the minimum requirements for the role

• Document and maintain processes for onsite hiring and onboarding

• Develop and maintain training materials and documentation for new onsite recruiters, interviewers, onboarding specialists, and/or temporary resources

• Ensure all onsite recruiters, interviewers, onboarding specialists, and temporary support resources are trained for their role

• Facilitate monthly calibration sessions with all resources assigned to the front-end of the recruiting process

• Provide regular reporting and updates to managers on candidate pipeline, hiring initiatives, onboarding statuses, and metrics

• Maintain a high level of professionalism and confidentiality at all times

• Continuously review and evaluate the hiring process for needed improvements

• Adhere to assigned performance metrics

• Other duties, as assigned

Qualification and experience

To qualify for this role you must have/be:

• High school diploma, or equivalent

• 5+ years of recruiting experience, with strong focus on onsite hiring (call center hiring, preferred)

• A strong network and experience within the Greenville, South Carolina market

• Experience planning and managing hiring events

• Fluent in the English language, written and verbal

• Solid experience with G-Suite and Microsoft applications

• Written communication skills: decks, literature, documentation

• Presentation skills: confident ability to present professionally with internal and external executives

It will help if you have:

• Experience in the Call Center BPO industry, strongly preferred

• Familiarity with applicant tracking systems (specifically Avature) and social media applications

Personality profile:

To be successful in this role you must have the following qualifications and characteristics:

• Strong interpersonal skills, especially the ability to network and establish professional relationships, both internally and externally

• Ability to work under pressure and prioritize in a demanding, fast-paced environment with strict deadlines

• Strong organizational skills

• Strong ability to set priorities and timelines

• Exceptional strategic thinking and analytical skills

• An impeccable public image, including on social media

• A professional, courteous demeanor on the phone and in-person

• Ability to make decisions, take action, and execute a plan

• Ability to collaborate in an onsite and virtual environment

• Results oriented, competitive mindset, and drive for success

• Strong ownership attitude

About Transcom

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 60 contact centers across 25 countries, delivering services in 33 languages to international brands in various industry verticals.

Right now, we are growing our virtual footprint in North America and currently hire remote employees in 32 states and 6 Canadian provinces. Proud to be recognized by FlexJobs as #12 on their list of the Top 100 companies to watch for remote work in 2022.

We are the voice of our clients. We are Transcom.

We are passionate about people and look forward to meeting you!

Important Information about the Application and Interview Process at Transcom:

• Transcom will NEVER ask for your personal information until AFTER you have been given a written offer of employment, that comes after a live interview with a recruiter.
• Transcom will NEVER invite you to an interview without you first successfully completing our ENTIRE application process, including assessments.
• Transcom will NEVER ask you to pay to get a job from us. We have no registration fees and Transcom pays for your background check.
• Transcom will NEVER send you a check to purchase equipment.
• Transcom will NEVER ask you to send any money to a third party.
• Transcom will NEVER ask you to purchase gift cards.
• Transcom uses Adobe Connect in our interviews, not Skype, Telegram or Zoom.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 5x8
• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Work Location: One location

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