QTC is seeking an Operations Supervisor to lead a team in support our Veteran Affairs Operations in San Dimas, CA

Who is QTC Management Inc.?

QTC is PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.

In this rewarding role, you will:

Oversee the status of your operational team including schedules and reports. You will monitor and develop your team to meet productivity, quality, and client satisfaction goals and objectives. You will also participate in ongoing projects under the supervision of the Operations Manager or Project Manager.

Essential Duties and Responsibilities

• Responsible for the specific team performance in order to achieve the operational goals of timeliness, quality, and customer service
• Lead a team of 5+ Quality Assurance Specialists in setting and achieving individual and team focused goals
• Responsible for coordinating subordinate employee recruitment, performance assessment, work assignments, salary, and recognition/disciplinary actions
• Manage processes and procedures to ensure timely and quality completion of work according to clients contractual obligations
• Responsible for the daily operational workflow, to include communication with external and internal customers, resolution of claimant, provider, and client issues, and identify workflow concerns for specific cases and employees
• Ensure the use of best practice workflows and operational excellence in activities are utilized
• Direct the training of team members on workflow and contractual modifications expeditiously
• Manage processes focused on effective customer service, ensure immediate escalation of issues, and participate in meetings to discuss the case management process
• Analyze and report on a monthly and quarterly basis operational statistics
• Perform other duties and responsibilities as assigned

Competencies:

• Possess excellent organizational and follow up skills, with a strong attention to detail
• Display high level of ability to multitask
• Possess and demonstrate skills necessary to analyze information, problems, procedures and situations
• Strong working knowledge of case management programs

Education and/or Experience:

• Bachelor's degree in relevant discipline required or equivalent experience with at least 4 years of professional experience
• 4+ years of supervisory experience
• Strong familiarity and understanding of medical terminology
• Experience working in healthcare field preferred
• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

Salary Range: $81,000-85,000

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

Education

• Bachelors or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)