FLSA Classification: Non-exempt; hourly

Pay: $20.00 per hour plus competitive benefits

Spanish Bilingual differential: $0.75 per hour (as applicable)

Position Type: Full-time / 40 hours per week

Expected Hours per Week: Mon-Fri; 8:00a-4:30p with the ability to flex hours to accommodate business needs.

Location: Fort Collins Food Share- 1301 Blue Spruce Fort Collins, CO 80524 primarily, but will work at various partner sites in Larimer County after fully trained.

Remote Eligibility: 2- This position is expected to work onsite but may be allowed to work from home intermittently in some cases.

Reports To: Outreach Manager

Summary: This role works with clients experiencing food insecurity and assists with the enrollment of multiple public benefits. This role will have primary responsibility to educate, engage, and assist individuals with SNAP (Supplemental Nutrition Assistance Program, previously known as food stamps) via phone and in person. This role will also work with volunteers to provide greater access and minimize barriers for individuals applying for SNAP. Promoting and creating awareness of the advantages of the SNAP program, break down barriers and stigmas within the community is important. This role serves a broad range of demographics and bilingual in English and Spanish is helpful.

• A better understanding of food insecurity in Northern Colorado.
• Ability to be part of a team committed to providing resources to members of our community.
• Real stories of how you impact food insecurity for members of our community.
• Experience partnering and collaborating with organizations helping our clients.
• Training on leadership tools, federal programs, and more. As a member of Food Bank for Larimer County, you will have access to numerous trainings from Feeding America.

This job description is not intended to be an exhaustive list of all duties or responsibilities associated with the job. Other job-related duties may be assigned.

Outreach Activities via Phone (50%)

• Update calendar to reflect available times to assist clients over the phone.
• Return calls to clients who have expressed interest in public benefits via an online tool.
• Perform benefit assistance with on-line recordings of client information.
• Follow up with clients, sometimes repeatedly, to gather information for applications.
• Work with referral agencies to connect their clients to SNAP and other public benefits.

Continuous Education and Communication (30%)

• Develop in-depth knowledge of the SNAP program, and screen, counsel, and advise clients on necessary documentation and eligibility requirements for SNAP.
• Research viable organizations that serve SNAP-eligible clients and develop partnerships and infrastructure to increase SNAP awareness and application submission rates.
• Work directly with the Larimer County Department of Human Services/ to accomplish program objectives to increase SNAP participation.
• Stay informed about changes to the SNAP program, policies and procedures; seek out ongoing training to ensure up-to-date knowledge of program requirements.

Collaborative Outreach Activities (20%)

• Conduct outreach to community-based organizations, emergency food programs, and other partners to share information on SNAP rules and regulations.
• Attend community outreach events, fairs and forums as needed; may provide training and/or educational presentations at these events to promote SNAP.
• Ensure that outreach activities are tracked and recorded as needed for program evaluation and reporting to grant funding agencies.
• Comfortable with working from different sites within the county up to 100% of the time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies: Customer service skills, collaboration skills, leadership, proactive and independent problem-solving skills, organizational skills, team-oriented, time management, ability to make decisions under pressure, willing to set goals and receive feedback for growth and development, sensitivity to the point of view of others, including generational and cultural awareness.

Education and Experience:

• High School Diploma or equivalent required, but higher education with a focus in Social Service preferred.
• Experience working with low-income communities and/or knowledge of SNAP and food insecurity or lived experience preferred.
• Experience using collaborative tools for file storage and sharing, meeting scheduling, and virtual collaboration preferred.

Pre-employment screening requirements: Ability to pass all pre-screening requirements, pass a WorkSTEPS job-specific test, must be 21 years or older, and possess a valid U.S. Driver's License with a good driving record as verified with an MVR check.

Language Skills and Ability: Ability to read, write, speak, and understand the English language with preference of bi-lingual in Spanish.

Computer Skills: Must be proficient in all Microsoft Office applications and/or willingness to learn new software.

Supervisory Responsibilities: This position has no direct reports but is responsible for the supervision of volunteers.

Work Environment: This position works primarily in an office setting within a warehouse, with some outdoor exposure during the workday.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear with or without aid, walk for short or extended periods of time, stand for short or extended periods of time, sit for short and extended periods of time, kneel, crouch, crawl, stoop, bend repeatedly, pull, reach above the shoulder with hands and arms, regularly use hands to finger, grasp, handle, feel, pull, climb stairs, balance, write, count, read, analyze, alphabetize, and frequently lift and/or move objects up to 25 lbs. and occasionally lift and/or move objects up to 55 lbs. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, color vision, distance vision, and ability to adjust focus.

Travel: Travel is primarily local during the business day.

Note: In instances of a federal, state, or locally declared emergency, Food Bank for Larimer County is typically considered an essential service and emergency responder; all employees may be called in to perform regular or emergent duties.