Pikes Peak Hospice has an immediate opening for a Palliative Care Navigator.

Location: Colorado Springs, CO

Status: Full-time

Schedule: Mon-Fri, 8-5

Pay Range: $22.94 - $28.57 (hourly)

Supplemental Pay: Based on position, schedule and/or availability: Overtime

Mileage and Expense Reimbursement: Maximum Allowable Federal Mileage Reimbursement Rate

CULTURE, BENEFITS AND PERKS:

• We value diversity, equity and inclusion and know it matters for our team members and our patients. We provide welcoming, supportive and inclusive care to our patients and a work environment where all team members feel respected and valued.
• We support a culture of work-life balance and provide team members with two, free, confidential and robust benefit programs designed to provide solutions to the logistical and financial problems that arise in life.
• Low healthcare premiums: no increases in five out of the last seven years, including 2023
• Employer pays over 90% of employee medical premium in some plans
• Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000
• Extensive Paid Time Off (PTO/Vacation Pay/Sick Leave) and EIB (Extended Illness Bank): accrued
• Seven Paid Holidays with an additional Floating Holiday
• 403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
• Company-Paid Life and AD&D Insurance
• Career & Logo wear
• Company-Paid Costco Membership
• Education Reimbursement Program
• Clinical Career Ladders
• Certification Pay
• Generous Discover-a-Star Team Member Referral Program
• Robust Team Member Service Awards
• Early Wage Access
• Legal and Identity Protection

REWARDING WORK YOU WILL DO:

The Palliative Care Navigator manages scheduling for NP providers, assists with patient care coordination, and oversees administrative tasks for the Palliative Team.

• Collaborates with team members in the management of scheduling for New Admissions, Attending, and face-to-face visits.
• Manages all incoming processes for Palliative admissions and discharges. Collaborates with the Hospice Teams to achieve effective transfers between hospice and palliative care needs when appropriate.
• Assists in coordination of care with Palliative team members. Ensures that information is communicated in a timely manner for quality patient outcome.
• Assists in coordination of care with physicians, home health providers, hospital case managers, and other providers in the community. Ensures that information is communicated in a timely manner for quality patient outcome.
• Regularly communicates with the palliative team and contributes to the development of a plan of care based on telephonic feedback and status of patient.
• Coordinates with Palliative Team to ensure that resources and community care are addressed based on identified needs.
• Handles incoming Palliative Care phone calls. Assists patients and/or family members with concern and empathy; respects their confidentiality and privacy, and communicates with them in a courteous and respectful manner.
• Documents all patient care activity in EMR.
• Promotes positive public relations with patients, family members, and community providers.
• Follows up as appropriate with Director of Palliative Services regarding reported complaints, problems and concerns.
• Participates in community events and educational conferences.
• Develops and maintains Palliative Care data system to track patients and outcomes.
• Complete audits for Palliative and Hospice departments as needed for patient records, documentation, and billing practices.
• Greets patients receiving care in our clinic, ensures completion of patient paperwork, checks patient into visit by measuring vital signs and documenting the patient’s chief complaint/concern prior to the start of the provider visit.

POSITION QUALIFICATIONS:

• Minimum Education: Bachelor’s degree preferred; Degree in Behavioral Science, Nursing, Public Health or similar field desired.
• Minimum Experience: Two-five (2-5) years working in a clinical setting.
• Required License: N/A

PHYSICAL REQUIREMENTS:

• Ability to lift/carry a minimum of 30 lbs.

Pikes Peak Hospice is affiliated with Care Synergy, a nonprofit network of community-based hospice and palliative care organizations serving Colorado’s Front Range and the Region’s Largest Home Health, Hospice, and Palliative Care Network. Care Synergy provides mission support services to better equip Pikes Peak Hospice to operate as a distinct and independent organization while working together to share best practices and serve more Coloradans along the Front Range.

If you need assistance completing the electronic application please contact our Talent Acquisition team via email at cs-recruitment@caresynergynetwork.org. You may also call the Human Resources Department at (303) 228-5647. Applications can be completed in-person at any one of our affiliate office locations.

The Organization does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, disability, creed, ancestry, genetic information, marital status, sexual orientation/identity, transgender status, military or veteran status, or any other characteristic protected by federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classifications.