Job description
Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.
The
Park Safety Staff is responsible for enforcing park rules to ensure the highest quality stay for our guests. This is a
full-time
overnight position and reports to the Park Operations Manager
DUTIES & RESPONSIBILITIES
- Guest Interactions
- Strictly enforce quiet hours
- Assist in emergencies
- Promptly respond to guest concerns, resolve/de-escalate conflicts, and document issues within our reservations management system; escalating issues as needed:
- Drunk or disorderly guests, Noise complaints, Animal complaints, and verification of reservation to ensure all parties allowed on the premises
- Assist with simple maintenance issues and late arrivals and check-ins
- Other Essential Duties
- Complete incident reports as required
- Ensuring buildings, equipment, and amenities are locked around the park
- Understand reservations system to view occupancy and openings
- Document any guest issues in reservation systems and record for the next shift
- Participate in other projects and activities as assigned
EDUCATION/TRAINING/EXPERIENCE
- Previous security experience required
QUALIFICATIONS/REQUIREMENTS
- Basic computer skills
- Excellent communication, customer service, and problem-solving skills
- Strong attention to detail, speed, and accuracy
- Ability to multi-task and work in a fast-paced environment
- Strong work ethic and a positive attitude
- Required to work nights, weekends, and holidays
- Work with minimal supervision
- Valid Driver’s License required
ESSENTIAL PHYSICAL DEMANDS
- Able to lift up to 50 lbs
- Must be able to remain in a stationary position
- Regularly move throughout the park
- Continuously climb, balance, stoop, kneel, bend, crouch, and crawl
- Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.
- Constant exposure to outside weather conditions
Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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