Job description

Orthopaedic Institute for Children “OIC” located in the center of Downtown Los Angeles. For more than a century, OIC has provided unparalleled care for patients with musculoskeletal disorders, surgeons, nurses, researchers, administrators and volunteers committed to helping children lead healthy, active lives.

PATIENT ACCESS REPRESENTATIVE – Outpatient Clinic/Urgent Care

SUMMARY

Under general direction, provides front desk and administrative support to the daily activities of the Clinic including filing, telephone coverage, appointment scheduling, registration, and greeting patients and their families by performing the following duties.

DUTIES AND RESPONSIBILITIES

· Provides exemplary customer service: greets and directs patients and visitors; treats patients, visitors and coworkers with courtesy and discretion.

· Answers telephone, responds to inquiry, directs caller to appropriate personnel.

· Prepares patient’s chart upon patient arrival.

· Schedules appointments and enters appointment date and time into computerized scheduler with a high rate of accuracy.

· Registers patients by verifying that patient's record is up to date and accurate.

· Makes appropriate changes in computer system.

· Reminds patients of appointment and notifies patients of change in appointment date via telephone or letter.

· Enters confidential personal health information and financial information into computerized system with a high rate of accuracy.

· Complies with federal and local laws in ensuring patient privacy.

· Collects payment from patients, applies payments and adjustments to patient accounts in the computer system, and reconciles daily cash reports.

· Enters treatment authorizations into the computer system.

· Organizes and prepares documents necessary for the following day’s clinic.

· Verifies eligibility of insurance coverage.

· Performs other duties as assigned.

QUALIFICATIONS

· High School diploma or GED .

· One to three (1-3) years of related experience.

· Experience in healthcare environment preferred.

· Ability to work variable shift schedule and rotate coverages between departments is required.

· Possesses a basic understanding of medical terminology and procedures preferred.

· Good listening skills and ability to devotes full attention to patients and medical professionals alike.

· Strong communication skills both orally and in writing.

· Ability to maintain confidentiality.

· Ability to remain calm under stressful situation.

· Bilingual preferred; proficient in Spanish desirable

ADDITIONAL REQUIREMENTS:

The Patient Access Representative works variable shift schedules including morning, evening, weekends and holidays. Ability to work variable shifts schedules and rotate coverages between departments is required.

Position: Full-time, variable shift. Benefits Eligible.

Hours of Operation:

· Daily 7:30 a.m. – 6:00 p.m.

To apply for Patient Access Rep position, please complete an online employment application at OIC’s Career Center by click on the position link below and “APPLY” –

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1fe50326-beac-4a7c-a564-f8a14f9c5bb0&ccId=19000101_000001&type=MP&lang=en_US

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
The company continues to perform temperature screening for all visitor/staff before entering to the facilities. All visitors/staff is required to continue following the masking and social distancing guidelines.

Ability to commute/relocate:

• Los Angeles, CA: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)
• hospital: 1 year (Preferred)

Language:

• spanish and english (Preferred)

Work Location: One location

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