Fulltime Patient Housing Front Desk Supervisor positions are eligible to receive a $1,000 sign on bonus with a one year commitment to remain with ANTHC. Bonuses are paid in one lump sum directly after the first full pay period after the first day of employment (bonus paid the first full pay period following the first day of employment as a lump sum minus applicable payroll withholdings).

Our vision: Alaska Native people are the healthiest people in the world.

• Generous Paid Time Off and holiday schedule. 4 weeks paid vacation per year to start and 12 paid holidays.

• More than 19 Federal healthcare plans. Plans for employee, employee plus one, and employee plus family available. ANTHC covers 80% of all health insurance premiums and 100% of Short-Term Disability, Long-Term Disability, Dental, Vision, Basic Life, and AD&D.

• 401(a) retirement plan; ANTHC will contribute 3% of your annual compensation to the plan account each year, with up to an additional 5% match. 6-year vesting schedule.

• 403(b) retirement savings plan pre-tax and Roth options. Flexible Spending Accounts for Health Care and Dependent care are also available.

• Onsite Child Care in a brand new education facility.

• Onsite free gym access. Additional gym, rock climbing wall and salt-water pool available at the Alaska Pacific University for a small fee per semester. Steep discounts on outdoor equipment rentals available for your Alaskan adventures!

• Tuition reductions for employees and their eligible dependents at the Alaska Pacific University.

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

Summary:
Under general supervision, manages all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with ANTHC policies and procedures. Provides leadership and support to all members of Patient Housing including reservationists, concierge, auditors, etc.

Responsibilities:
Manages and monitors activities of all employees in the Patient Housing department making sure they follow ANTHC patient housing policies and procedures, and provides coaching, training and correcting where needed. Qualify reservation requests from ANTHC departments, Service Units and patients to determine eligibility. Maintain a professional and high quality service oriented environment at all times.

Assists the Manager of Patient Housing in the areas of recruiting, hiring, coaching, discipline, and evaluations of personnel.

Provides leadership, direction, and guidance to assigned staff. Develops goals and priorities in conjunction with employees, and assigns tasks and projects. Develops staff skills and training plans. Counsels, trains, and coaches subordinate staff. Implements corrective actions and conducts performance evaluations.

Acts as manager on duty for the hotel on an up to 72-hour rotating schedule, addressing complaints, problem solving, disturbances, special requests and any other issues that may arise. Process incident reports and ensure Patient Housing and ANTHC incident tracking system is updated. Verify details of event, department response and follow up are documented accurately and in a timely manner. Works with the ANMC medical staff to ensure that any special customer needs are being met.

Inform all Front Desk staff of daily activities, and Elder arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly. Coordinate daily activities with the patient housing management team.

Work closely with the housekeeping, food services and partner patient housing teams to improve guest services and foster cross departmental communication. Verifies that accurate room status information is maintained and properly communicated.

Full responsibility for scheduling and timekeeping of the department. Full responsibility for purchasing supplies for the department. Assist with the yearly budget.

Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures.

Upholds the ANTHC Patient Housing commitment to hospitality, ensuring that employees are, at all-time attentive, friendly, helpful and courteous to all customers and co-workers.

Assist with the development of department metrics and how to report them up on a monthly basis. Assist in the preparation of the occupancy forecasting.

Operate all aspects of the front desk computer system, including software maintenance, report generation, analysis and simple configuration changes.

Communicates with ANTHC and ANMC case managers and regional healthcare organizations to ensure patient appointments, travel arrangements, lodging, transportation, and other logistical matters are completed.

Performs other duties as assigned.