Job description
This position is onsite in a contact center environment at our Southeast Tucson location at 7810 E. Escalante Blvd., Tucson AZ 85730
We are hosting a hiring event on Thursday, March 30thfrom 9:00 a.m. to 4:00 p.m. Stop by, learn about Afni and our opportunities, meet the team, interview and receive a potential job offer on the spot! See you there!
What Will I Do as a
Patient Service Representative?
In today's digital world, we know that many interactions that used to be face-to-face can now be fulfilled online and over the phone – patient healthcare is one of those interactions! As a Patient Service Representative with Afni, you will support patients through high quality telephone service to members of a leading national healthcare company. In this role, the patients you interact with have concerns or questions about the most important thing in their lives – their health, so your interaction with them could make a big difference in their day! Though each day and each call will look different, the core tasks of this role will include:
- Answering phone calls to assist with obtaining medical services
- Scheduling appointments for members
- Safeguarding the privay of patient health information
- Understanding member's needs and transerring them to correct department as needed
- Ensuring patients understand polivies and are prepared for upcoming procedures an appointments
- Educating members on health plan systems and facilities
- Understanding medical terminology to communicate effectively with patients
For more information please call 855-777-8278, Monday to Friday between 9am - 5pm CT.
Why Afni?
Because with us, you matter. At Afni, you are not simply an employee, you're part of our family.
As a Patient Service Representative, you get:
- Full time hours. 40-hour work week.
- Job Stability. We've been in business since 1936.
- Paid Time Off. Because rest isn't a reward – it's necessary for your wellbeing.
- Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
- Tuition Reimbursement. Your goals are important and we'll help you achieve them.
- Referral Program. We have one of the most lucrative referral programs around.
- Career Growth. Most of our senior leadership started as agents. We promote from within!
- Annual Performance Reviews. We reward your good work with more money.
What are the qualifications to be a
Patient Service Representative
at Afni?
- Must live within 60 miles of our Southeast Tucson location.
- Six months of customer service experience
- Ability to show empathy and communicate effectively as you will be handling calls related to healthcare
Afni Employee Referral Program:
Did you know that Afni has one of the most lucrative employee referral programs around? Take advantage of this benefit and earn more while working with your friends. Through our Buddy Bucks Referral Program, you will get paid for every referral on top of your hourly wage, commission, or bonus!
Here's how it works:
1-2 Referrals = earn $25 per referral/month
3-5 Referrals = earn $40 per referral/month
6+ Referrals = earn $60 per referral/month
There is no limit to how much you can earn. More referrals = more money! You will also receive a $500 bonus when your referral has been in Afni for six months.
Click this link to learn more about our Buddy Bucks Referral Program:
https://afnicareers.com/buddy-bucks
More About Afni:
What we do: https://afnicareers.com/get-to-know-us
Where are we located: https://afnicareers.com/locations
What's new with us: https://afnicareers.com/news-events
What it's like being part of the Afni family: https://afnicareers.com/culture-perks
At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.
Requirements:
- Must be 18 years of age
- Must have GED or High School Diploma
- Must be legally permitted to work in the United States
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