Department: Marketing

Reports to: Marketing Manager

SUMMARY

Promote the Players Advantage Card to increase the Marketing database and raise carded usage. Ensure satisfaction and retention by providing superior service to every guest who visits the Casino.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, other duties may be assigned.

Develops and maintains relationships with guests by following the Casino’s Mission Statement of treating our guests and each other with kindness, dignity and respect.

Utilizes the Patron Management system to enroll new members, update information and obtain Bonus Play and Food Credit balances on existing accounts.

Provides support in using the Players Advantage Card including accessing Bonus Play.

Participates in floor rotations to increase enrollments and carded percentage by promoting the benefits of using a Players Advantage Card.

Responds to radio calls for guest service on the gaming floor.

Records hourly head count and carded play figures on the Daily Shift Report.

Logs adjustments and reactivations in accordance with Company and SICS standards.

Makes Casino announcements using the public address (PA) system.

Responsible for the proper receipt and distribution of items checked into coat check.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

Customer Service Experience

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organizations.

MATHEMATICAL SKILLS

Basic Math Skills

REASONING ABILITY

Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Gaming License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; use hands to fingers, handle, or feel objects, tools, or controls; talk or hear; and taste or smell. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth vision, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee frequently works near moving mechanical parts. The employee is occasionally exposed to risk of electrical shock and vibration. The noise level in the work environment is usually moderate.

Should be able to adapt well to the casino environment involving large numbers of people, loud and continuous high noise levels. Must also be able to psychologically handle the concept of persons occupying an establishment for the purpose of gambling, drinking, eating and smoking for long periods of time.