Job description
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The Post-Acute Account Manager is responsible for proactively managing existing post-acute accounts as well as selling new quality post-acute programs. The person in this role is also responsible for establishing and maintaining contiguous relationships with the Lead Medical Director, Providers, and Post-Acute facilities within the community.
All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.
E s s ent ia l F unct i o n s /R e s p o n s i b i l i t i e s :
• Sell to various groupings of decision-makers from line managers to “C level” executives at new clients as well as within existing accounts
• Sell/promote within the Community through Community Education and Marketing events around
Healogics and Wound Care awareness
• Increase market share within existing group of accounts
• Schedule meetings with the Post-Acute Administrators as required to ensure we are meeting commitments, delivering appropriate levels of quality care to Post-Acute patients and providing excellent customer service
• Hold critical conversations with Post-Acute Administration to ensure maximum efficiency for
Healogics Providers and the best clinical outcomes
• Work directly with the Market Director, (C)DO or (C)VPO, to ensure that the Post-Acute accounts are meeting clinical quality and financial outcomes for both Healogics and the Post- Acute facilities
• Provide the Post-Acute strategy and schedule kick off meeting for new Post-Acute facilities in conjunction with Post-Acute Executive Director, Post-Acute DON, (C)DO or (C)VPO, Market Director/Program Director, Provider, Provider Coordinator
• Create and coordinate activities directed toward contracting with new Post-Acute Facilities such as potential sales visits, requesting P.S.A. contract from Legal, delivering contract and returning fully executed document to the Post-Acute facility
• Performing Community Education Visits with local practitioners who provide care for patients with chronic wounds
The Post-Acute Account Manager is responsible for proactively managing existing post-acute accounts as well as selling new quality post-acute programs. The person in this role is also responsible for establishing and maintaining contiguous relationships with the Lead Medical Director, Providers, and Post-Acute facilities within the community.
All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable.
E s s ent ia l F unct i o n s /R e s p o n s i b i l i t i e s :
- Proactively develop new and existing client relationships within the Post-Acute facilities within the identified territory
• Sell to various groupings of decision-makers from line managers to “C level” executives at new clients as well as within existing accounts
• Sell/promote within the Community through Community Education and Marketing events around
Healogics and Wound Care awareness
• Increase market share within existing group of accounts
• Schedule meetings with the Post-Acute Administrators as required to ensure we are meeting commitments, delivering appropriate levels of quality care to Post-Acute patients and providing excellent customer service
• Hold critical conversations with Post-Acute Administration to ensure maximum efficiency for
Healogics Providers and the best clinical outcomes
• Work directly with the Market Director, (C)DO or (C)VPO, to ensure that the Post-Acute accounts are meeting clinical quality and financial outcomes for both Healogics and the Post- Acute facilities
• Provide the Post-Acute strategy and schedule kick off meeting for new Post-Acute facilities in conjunction with Post-Acute Executive Director, Post-Acute DON, (C)DO or (C)VPO, Market Director/Program Director, Provider, Provider Coordinator
• Create and coordinate activities directed toward contracting with new Post-Acute Facilities such as potential sales visits, requesting P.S.A. contract from Legal, delivering contract and returning fully executed document to the Post-Acute facility
• Performing Community Education Visits with local practitioners who provide care for patients with chronic wounds
• Responsible for developing and maintaining a strong relationship with the Lead Physician, Healogics Providers and the Provider Coordinator to ensure scheduling is maximized, billing is accurate and the Providers, Patients and Post-Acute Administration are working optimally
• Collaborate and Coordinate with all providers in the patients care continuum, both internal and external stakeholders
R equ i red E d uc a t i o n , E x pe r i ence a nd C r edent ia l s :
• Associate’s degree in Business Administration, Marketing or Public Relations and four (4) or more years of experience in medical sales/marketing in the healthcare industry
• OR High School Diploma or General Education Development (GED) and six (6) or more years of relevant experience in medical sales/marketing or public relations in the healthcare industry
• Experience as RN or LPN in skill nursing or post-acute care setting preferred
- Experience in arranging visits to physicians and interfacing with those physicians, their nurses, front office personnel for the purpose of ensuring wound care program visibility for the Post-Acute facilities
• Understanding of hospital infrastructure, population management, protocols and the value chain: IP, SNFs and LTACH
• Demonstrated knowledge of healthcare operations - discharge planning and referral processes
• Experience working in or with a post-acute environment or Skilled Nursing Facility preferred
• Knowledge and experience with CRM, understanding pipeline management and embracing the sales process with formal frameworks
R equ i red K n o w l ed g e, S k ill s a nd A b il i t i e s :
• Compelling sales approach to establish and retain relationships
• Exceptional communication and listening skills and the ability to adapt communication style to different audiences
• Self-starter, self-motivated and results oriented
• Team player, experienced in working as part of a cross-functional model
• Proficient in Microsoft Office software, including Word, Excel, PowerPoint, Outlook, and Access database management
• Ability to swiftly react to customer feedback and requests
• Flexible, adaptable, and assertive
• Excellent organizational, time management and prioritization skills
• Ability to develop and execute proactive work plans
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