A Presales Partner Specialist supports the partner business, act as a Partner subject matter expert and will work closely with our sales teams and Partner Account Managers to maintain and grow partner’s business. The Specialist will solve problems, answer product, program, and deal registration questions. The Presales Partner Specialist will foster relationships with customers and/or internal staff by communicating their knowledge on a product, service, proposition, or process. The Specialist will report to Manager - Software Partners.

Founded in 1989, SHI International Corp. is a $12 billion global provider of IT solutions and services, and currently has over 5,000 dedicated employees worldwide.

To learn more about SHI International Corp, visit our website: www.shi.com/careers

• World Class Facility includes on site gyms and cafeterias
• Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy
• Work in an up-beat, creative, and fun environment
• Benefits including medical, vision, dental, 401K, and flexible spending

• Evangelize and promote the Partners’ Brand and drive key marketing initiatives
• Host and attend marketing calls regularly to drive events, activities, and accountability for your Partner
• Design collateral, host webinars and give presentations to educate on your manufacturer, their offerings, and how we can win with their solutions
• Act as a “go-to” resource for partner sales teams, to answer product, program, and deal registration questions
• Identify customer needs/requirements and recommend appropriate solutions
• Conduct conference calls/meetings with Sales teams, manufacturer Sales teams, and customers to sell partner products and solutions
• Train sales teams on partner products and programs, and how customers can benefit by using their core products
• Stay up to date on new product technology offerings, as well as partner-specific trainings and certifications
• Develop and manage a sales pipeline on an ongoing basis through CRM and excel
• Execute on marketing campaigns and initiatives aligning with Enterprise and Corp teams also marketing and internal social media
• Own and monitor the partners’ Alias or Team Box and manage request by resolving within our Service Level Agreements
• Monitor CRM for submitted Deal Registrations request and submit them to the partner, always maintaining CRM with updates
• Maintain Partners’ Pipeline tracking open Deals and Communicate regularly with Partners, distribution, and sales to ensure forecast accuracy
• Manage necessary reporting e.g. sales, pipeline, or quote reports for your partner
• Monitor deals listed in the deal tracker, follow-up with updates keeping data current
• Help find recent sales opportunities through all available sources e.g. reporting, account mapping and product displacement
• Review opportunities to drive profitability and ensure that all eligible margin incentives on a deal are being received – e.g. deal registration and manufacturer promotions
• Keep current on all Partners’ trainings, programs, program changes, and products
• Maintain internal Partners’ pages and all relevant content including product deals, awards, promo’s etc.
• Contribute Content e.g. partner updates or changes, new products, or promotions to the Software & Licensing Newsletter
• Be the main point of contact for Order Resolution Issues such as cancellations, returns, incorrect end user or SKU/Quantity etc.

• Bachelor's Degree or relevant work experience required
• Minimum 1 year of business office experience, Inside/outside sales experience or Partner Sales Support experience preferred
• A strong, dedicated work ethic focusing on the willingness to provide world class support
• Experience working with software licensing

• Excellent Organization & Time Management Skills
• Proven Communication both Written & Verbal
• Ability to be the primary contact and resource
• Ability to understand and assist in the partner portals
• Strong ability to build and foster relationships with resources and partner teams
• Ability to understand and coordinate renewal opportunities
• Ability to report and provide necessary data to team and partner
• Ability to stay engaged and current on market trends and all partner programs and changes
• Strong ability to contribute and communicate timely content onto various mediums
• Ability to onboard manufactures and update data into systems
• Ability to assist in resolutions of issues in or orders and accounting
• Ability to respond on a timely manner on all new requests
• Strong Problem Solving & Conflict Resolution skills
• Ability to work both independently and in a team environment
• Ability to be proactive and research on staying up to date on licensing trends
• A strong, dedicated work ethic focusing on the willingness to provide world class support
• Ability to multitask - effectively balance short-term and long-term priorities
• Ability to communicate comfortably and professionally with a wide variety of internal and external resources/contacts
• Ability to work extended hours if asked
• Ability to maintain partner sales certification
• Ability to maintain excellent performance reviews and feedback
• Familiarity with Microsoft SharePoint, CRM, BI
• Experience in working with internal business systems (AX, SalesCenter) a plus
• Ability to own it mentality

• Partners’ Certifications must be maintained during employment if applicable

• Position requires no more than 10% of travel
• Extended hours are required to complete some special projects

• FLSA: Exempt
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status