Position Overview: This position is responsible for providing general program support for Pace Center for Girls in Macon, Georgia. This role will perform duties as it pertains to day-to-day office needs, as well as outreach & community engagement. This role will also assist in facilitating public awareness and community engagement utilizing various platforms and avenues.

Role and Responsibilities

• Answers inquiries and referrals for services in a timely, professional, and friendly manner.

• Manage and maintain office needs.

• Coordinate scheduling and intake for girls enrolling in Pace programming.

• Updating database as needed when receiving referrals.

• Serves as a contact for community engagement, stewardship, and cultivation. Works within established networks or identifies networking opportunities to enhance resources and expand the community’s awareness of the agency.

• Outreach and community engagement activities include, but are not limited to: public events, health and wellness fairs, school district events, city and county events. Participates in after-hours center activities (as needed) to support girls, families, and the growth of the program.

• Assists in the preparation of newsletters, email correspondence and social media for external publication.

• Maintains the program’s partnership and medias list and assists in the submission of media releases.

• Develops event materials such as invitations, programs, posters, and ads as well as oversees printing and distribution of materials.

• Maintains the stock items and documents for enrollment, girl incentives and outreach supplies.

Qualifications and Education Requirements

Required

• A bachelor’s degree in an appropriate area of specialization and two years’ experience in a related field or an Associates and four years’ experience

• Excellent oral and written communications and interpersonal skills; effective time management and organizational skills; attention to details.

• Minimum experience using personal computers and database software.

• Current Georgia driver’s license or state issued ID

• Working knowledge in: Windows, Canva, PowerPoint, Microsoft Word, Microsoft Excel, Internet, Facebook.

Other Requirements

• Must adhere to Agency Values and Principles.

• Follows policies and procedures of the Agency.

• Must work evenings and weekends as required to fulfill workload requirements.

• Must be able to travel by automobile, plane, train, etc.; occasional overnight travel may be required

Preferred

• Associates or Bachelors Degree.

• Minimum six months experience in a mental healthcare environment

Competencies

• Compassion-genuinely cares about people, concerned about the work and non-work problems of others, available to help, sympathetic to others, and demonstrates real empathy with the joys and pains of others.

• Composure-handles pressure and stress well, is not defensive or irritated during tough situations, is considered mature, does not show frustration, and is a settling influence in crisis situations

• Creativity-comes up with new and unique ideas, easily makes connections among previously unrelated notions, and tends to be original and value-added in brainstorming settings

• Customer Focus-dedicated to meeting the expectations and requirements of both internal and external customers, gets first-hand information and uses it for improvements, actions are based on customers, and establishes and maintains effective relationships with customers and gains their trust and respect

• Integrity and Trust-is widely trusted, seen as direct and truthful, does not misrepresent themselves for personal gain, keeps confidences, and admits mistakes

• Listening-practices attentive and active listening, uses patience in hearing others speak, and can accurately restate the opinions of others even if opinions differ

• Drive for Results-able to figure out the process for getting this accomplished, knows how to organize people and activities, understands how to separate and combine tasks for efficiency, can see opportunities for synergy and integrations, ability to simplify complex processes, and gets more out of fewer resources.

Work Environment

The work environment takes place in an office during normal business hours. Pace Macon’s office is located in the Booker T Washington Center in Macon.