Provider Team Coordinator - Sharp Chula Vista Medical Center
Full Time
Chula Vista, CA 91909
Posted
Job description
Chula Vista, CA - Seeking Provider Team Coordinator
Everybody Has A Role To Play In Transforming Healthcare
If you want to be part of changing healthcare to better serve patients, you are in the right place. With Vituity you will join a team of individuals dedicated to our culture of caring and work to develop and implement innovative solutions, while tackling some of the healthcare industry's most challenging situations from the inside.
Join the Vituity Team. At Vituity, our core values matter. We embody a Culture of Caring by approaching every human interaction with compassion and heart. With a Servant Leadership philosophy, we focus on what we can accomplish when we put our patients and colleagues first. An Ownership Mentality means we all have mutual accountability to drive positive change for Vituity as a whole. Finally, our focus on Innovation enables all of us to re-imagine healthcare and bring about lasting change. Ultimately, we are unified around the common purpose of transforming healthcare to improve lives, and we believe everyone has a role to play in that. Help us shape the future of healthcare.
Vituity Locations: Vituity has opportunities at 450 practice locations across the country, serving 8 million patients a year. With Vituity, if you ever need to move, you can take your job with you.
The Opportunity
Required Experience and Competencies
The Practice
Sharp Chula Vista Medical Center - Chula Vista, California
The Community
Benefits & Beyond*
Vituity cares about the whole you. With our comprehensive benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.
Everybody Has A Role To Play In Transforming Healthcare
If you want to be part of changing healthcare to better serve patients, you are in the right place. With Vituity you will join a team of individuals dedicated to our culture of caring and work to develop and implement innovative solutions, while tackling some of the healthcare industry's most challenging situations from the inside.
Join the Vituity Team. At Vituity, our core values matter. We embody a Culture of Caring by approaching every human interaction with compassion and heart. With a Servant Leadership philosophy, we focus on what we can accomplish when we put our patients and colleagues first. An Ownership Mentality means we all have mutual accountability to drive positive change for Vituity as a whole. Finally, our focus on Innovation enables all of us to re-imagine healthcare and bring about lasting change. Ultimately, we are unified around the common purpose of transforming healthcare to improve lives, and we believe everyone has a role to play in that. Help us shape the future of healthcare.
Vituity Locations: Vituity has opportunities at 450 practice locations across the country, serving 8 million patients a year. With Vituity, if you ever need to move, you can take your job with you.
The Opportunity
- Help facilitate the following duties to help the flow of the department:
- Facilitate patient flow in the department.
- Assist with calling patient families.
- Assist with calls to clinics, other hospital facilities.
- Assist with taking messages and directing message to appropriate person in the department.
- Respond to nurse call lights and then inform the appropriate staff of patient's needs.
- Provide comfort items to patient (water, blankets, etc.) with physician/RN approval.
- Retrieve wheelchairs and return to appropriate locations.
- Call lab/radiology to inquire about lab results.
- Communicate with RN regarding patients ready for discharge that all results are completed, and patient is ready for re-evaluation.
- Patient Communication and Relations:
- Identify patients in the department for patient experience assessment.
- Conduct rounding in the department to assess patient needs for comfort items, experience during their visit, and provide service recovery as is within the non-clinical scope of the role.
- Provide feedback and service recovery input to the clinician staff and department as appropriate.
- Educate patients on the hospital or system's patient satisfaction survey process and timing.
- Extend outreach to patient's post-visit (phone call or digital communications) to assess their experience and to provide service recovery or feedback to clinician and department team where necessary.
- Responds to and investigates complaints and concerns and communicates identified issues to appropriate staff.
- Patient Experience Surveys:
- Obtain and trend Press Ganey or similar patient experience data and results per hospital or system measures.
- Provide results and analysis of trends for operational improvements to the leadership team.
- Clinician observation:
- Provide feedback in written and oral communication to clinicians, department staff, and leadership in efforts to improve patient satisfaction measures regarding provider interaction.
- Practice regular communication with care team members to provide feedback around process improvement of services offered that can better serve the patient and increase effectiveness of the role.
- Frequent touch bases with Program Manager and Medical Director and assistance with other duties as assigned for participation in hospital patient experience initiatives.
- Perform duties under compliance with HIPAA and understand the importance of protecting patient information.
- Maintain documentation of all patient encounters in excel or software-based program and complete reporting requirements according to program standards.
- Attend and represent the organization at trainings and meetings at the request of or with the approval of supervisor.
- Fully disclose relevant training, experience, and credentials to help patients understand the scope of their services. The Vituity Provider Team Coordinator is not qualified to provide and refrains from any activity that could be construed as clinical in nature.
- Under the direction of the manger, develop an understanding and work with the care team to facilitate improvements of patient satisfaction metrics.
- Meet department/organization quality goals.
- **Scheduled shift times from 12pm-8pm PST on Monday, Tuesday and Friday**
Required Experience and Competencies
- High school diploma or GED equivalent required.
- Experience in hospitality industry and/or familiarity with patient satisfaction/experience preferred.
- Professional demeanor with strong interpersonal and communication skills.
- Excellent organizational skills.
- Knowledge of facility and OSHA safety rules and procedures.
- Knowledge of HIPAA regulations.
- Knowledge of Privacy Policies regarding PHI and HIPAA set forth in the Privacy Policy Manual.
The Practice
Sharp Chula Vista Medical Center - Chula Vista, California
- Level II Trauma Center with largest array of health care services in San Diego's South Bay.
- One of the busiest in San Diego County, the Emergency Room uses an express triage system, called Rapid Medical Evaluation (RME) to identify and treat emergencies efficiently and reduces wait times to 40 minutes or less, with the ultimate goal of 30 minutes or less.
- High patient satisfaction scores.
The Community
- A scenic bay front stretching along the coast to the majestic San Miguel Mountain in the east.
- Recreational venues such as the nation's only year-round warm-weather, multi-sport U.S. Olympic Training Center, a nationally recognized concert venue, a wildlife preserve, a scenic marina, golf courses, and a popular water theme park.
- Endless variety in dining, shopping, and more!
Benefits & Beyond*
Vituity cares about the whole you. With our comprehensive benefits package, we are mindful of what matters most, and support your needs of today and your plans for the future.
- Superior health plan options
- Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
- Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6%
- Outstanding Paid Time Off: Four weeks' vacation, Paid holidays, Sabbatical
- Student Loan Repayment Program
- Professional and Career Development Program
- EAP, travel assistance and identify theft included
- Wellness program
- Commuter Benefits Program
- Diversity, Equity and Inclusion (DEI) initiatives including LGBTQ+ History, Dia de los Muertos Celebration, Money Management/Money Relationship, and more.
- Purpose-driven culture focused on improving the lives of our patients, communities, and employees.
We are unified around the common purpose of transforming healthcare to improve lives and we believe everyone has a role to play in that. We know that when we work together across sites and specialties as an integrated healthcare team, we can exceed the expectations of our patients and the hospitals and clinics we work in. If you are looking to make a difference, from clinical to corporate, Vituity is the place to do it. Come grow with us.
Vituity appreciates differences; our dedication to diversity, equity and inclusion is at the heart of our organization. Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.
Applicants Only. No agencies please.
#IND123
#IND123
Vituity appreciates differences; our dedication to diversity, equity and inclusion is at the heart of our organization. Vituity does not discriminate against any person on the basis of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information (including family medical history), veteran status, marital status, pregnancy or related condition, or any other basis protected by law. Vituity is committed to complying with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.
- Benefits for part-time and per diem vary. Please speak to a recruiter for more information.
Applicants Only. No agencies please.
#IND123
#IND123
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