Vertiv is hiring a Quality Engineer in Ironton, OH who will be responsible for driving product field quality improvements and for providing direction and support for implementation and continued use of tools and methods utilized in the improvement of system reliability. This position leads the implementation and application of advanced quality processes, methods and tools for all new product development programs, develops and reports critical product metrics for warranty and reliability tracking and works across all product development areas to drive and sustain a strong quality culture across the overall organization.

RESPONSIBILITIES

1. Leads, coordinates and supports multiple quality improvement projects across these various departmental areas, driving short term and long term, sustainable corrective actions to address product and process issues.

2. Determines the data-driven top customer field issues list and verifies that an owner is assigned and status is reported weekly. Works with internal teams, including Engineering, Service, Manufacturing/Operations, Sales, Offering Management, and Supplier Quality to resolve quality issues impacting customers. Generates recommendations for appropriate remedial activities.

3. Visits customers to proactively see installations and document improvement needs. Visits customers to understand the nature of the issue and get definite corrective action initiated in the organization. Develops 8D and Customer reports on reported issues. Communicate internally and externally on outcomes of investigations.

4. Tracks shipments of new products, Pareto and report issues and assist in assigning ownership to the problems. Monitors product transfer process and assists with product audit feedback and early field issue reporting.

5. Presents reports to Thermal organization for organization Quality performance.

6. Executes Quality Engineering responsibilities on New Product Development projects, participating on NPDP teams, tracking issues, and ensuring effective resolution. Ensures risk management plans are in place when issues are identified.
7. Leads cross-functional teams to implement corrective actions through problem solving process. Evaluates completed corrective actions, and ensures effectiveness of actions.

8. Performs other related duties and projects as assigned.

QUALIFICATIONS

Minimum Qualifications:

• Bachelor’s in Engineering or related technical field is required. Proficient in data analysis, performance metrics, 8D problem-solving and FMEA. Six Sigma (DAMIC) experience a plus.

Preferred Qualifications:

• Proficient in data analysis, performance metrics, 8D problem-solving and FMEA.
• Six Sigma (DAMIC) experience a plus.
• Proficient in MS Office.
• Excellent management skills.
• Excellent communication skills, both written and verbal.
• Excellent organizational, analytical and interpersonal skills.
• Ability to work and multi-task in a fast-paced environment.

The successful candidate will reflect and embrace Vertiv’s Values and Behaviors:

OUR VALUES

• Acting Like an Owner
• Assuming Positive intent in all employee interactions
• Being passionate about your work
• Challenging yourself in personal development
• Being tireless in exceeding customer expectations
• Assisting others to be successful as a team
• Owning our own mistakes quickly
• Talking with people and NOT about them
• Creating a culture where people can be their best

OUR BEHAVIORS

• Be self-aware and learn
• Embrace the customer experience
• Think and act broadly
• Drive change and innovation
• Leverage diversity for organization effectiveness
• Foster collaborative relationships
• Take intelligent risks

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.