Summary:

The Receptionist serves as the face of Hignell. They are the first person seen when customers walk through the door as well as the main point of contact for incoming calls, routing customer inquiries, and welcoming guests of the Company. The Receptionist provides clerical and administrative support as needed.

Essential Functions:

• Answers eight (8) or more incoming phone lines.
• Answers incoming phone calls and provides a wide variety of information to staff, residents, customers, vendors, and others; directs inquiries as appropriate; answers procedural questions; takes messages; interacts in person or on the phone with callers who may be distraught or angry.
• Probes customer issues and provides courteous connections.
• Relays individual contact messages.
• Opens and sorts incoming mail.
• Processes outgoing mail and ensures timely delivery to mail box located at the corner of the building.
• Collects incoming rents from residents as well as sorts checks to be delivered to the accounting department in a timely manor
• Maintains neat, clean, and organized physical appearance of reception area, central work area, Lobby and conference room.
• Checks for incoming faxes and delivers to appropriate recipient.
• Daily ensures that all areas are neat and clean, brochures are well-stocked, and copier and fax machine have adequate paper.
• Orders office supplies as regular inventory decreases; Orders other requested supplies as needed.
• Helps process applications as needed.
• Maintains sufficient supplies and distributes rental packets to prospective tenants; Files tenant ID cards, sends out “welcome” letters and tenant comment letters weekly.
• Ensures that all office doors are closed and locked at the end of the day.
• Regular attendance.
• Travel and work overtime as required.
• Other tasks as assigned

Other Functions:

• Performs related duties consistent with the scope and intent of the position.
• Emergency Call line. Handles after hour and weekend calls on a rotation with other staff members.

Mental and Physical Demands:

• Experiences frequent interruptions; required to meet inflexible deadlines; requires concentration and attention to detail; requires a high level of organizational and prioritization skills; may occasionally deal with distraught or difficult individuals.
• Required to sit for prolonged periods; exposed to visual display terminal for prolonged periods; dexterity and precision required in the operation of a computer.
• Ability to handle multiple phone lines.
• Ability to lift up to 25 pounds.
• Ability to establish and maintain customer oriented focus with callers, guests, clients, supervisor and co-workers.
• Ability to walk, kneel, climb, stand, stoop, crouch and reach when performing light maintenance and office activities.

Supervisory Responsibilities:

• This position does not have any supervisory responsibilities except as may be assigned from time to time.

Core Competencies/Qualifications:

• Commitment to the Company’s mission.
• High school diploma or GED. Additional education and/or training is preferred.
• A general knowledge of office or business functions.
• Possess sufficient phone system skills.
• Ability to read, write, speak, and communicate effectively. Demonstrated skill in correct grammar, spelling, and English usage.
• Demonstrated computer skills with proficiency in Word/Excel/Internet/Outlook.
• Ability to establish and maintain effective relationships with co-workers, administrative team, and the public.
• Self-motivated, punctual, detail oriented and able to work independently.
• Must have excellent organizational and interpersonal skills.