Job description
Overview:
Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!
Physical Requirements:
At Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 230 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration.
Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.
To ensure our people can enjoy long and successful careers here at CBSI, we offer competitive compensation, good benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.
Responsibilities:
This position is responsible for reviewing, investigating, and resolving unauthorized Debit Card and/or ACH activity on customer accounts in accordance with the regulations and compliance.
- Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion.
- Process unauthorized or disputed debit card transactions.
- Issue provisional credits, final credits, charge backs, and process adjustments within regulatory guidelines.
- Prepare communication to customers regarding claim status.
- Provide clearing sheets to Reconcilement Representative I to assist in clearing Reg. E items from the ATM Reconcilement.
- Provide assistance to branches and customers regarding disputes.
- Keep up to date on any changes in Regulations.
- Work with Compliance and Audit to maintain regulatory standards.
- Cooperate with other members of the department to achieve departmental goals and provide quality customer service.
- As an integral member of the Deposit Operations Department, this position is also responsible to provide assistance wherever necessary to help the Deposit Operations Department and the Bank in achieving their annual goals.
- High School diploma or equivalent required; an Associate’s Degree in Business or Accounting preferred.
- Proficient reading; writing, grammar, and mathematical skills; strong computer skills with proficiency in Microsoft Word and Excel.
- Excellent communication and customer service skills.
- Must be detail oriented, and have excellent organizational and data entry skills.
- At least one (1) year of office-related experience in a fast-paced environment, in banking or a similarly regulated field required.
Hours: 40 hours/week
Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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