Job description

HomeCentris Personal Care Division is seeking a Regional Director of Operations to help us grow in Maryland!
The ideal Regional Director candidate is an inspiring and motivated leader who can lead our team of Agency Directors and support staff while providing oversight of operations with accountability for the Maryland Personal Care Division. As a Regional Director of Operations, you’ll provide strategic and tactical leadership. Additionally, this position identifies and develops strategic growth opportunities and will be tasked with providing exceptional customer service to both new and existing customers and ensuring customer retention through consistent communication and providing optimal solutions. This position is a key member of the HomeCentris Personal Care management team.
The time is now – come grow with us!
Responsibilities:

• Profit & Loss responsibility for MD Personal Care Division.
• Develop and execute a plan for key customer engagements: regular customer visits, monthly reviews, quarterly business, and quality reviews.
• Develop and maintain action plans for how the division will achieve targets and identify specific actions to achieve.
• Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions.
• Manage financial and revenue growth, operations, and labor management, contract management, and performance outcomes within the assigned division.
• Liaise with internal teams such as sales & marketing, clinical, revenue cycle, and customer service teams, etc. to ensure that gaps in the customer experience are closed.
• Retain existing business and develop new business opportunities.
• Demonstrate strong product knowledge along with an ability to efficiently interact with clients, understand their needs, and pain points; and align with other business functions or internal stakeholders such as clinical, sales & marketing, and customer service teams, to find solutions for the same.
• Monitor provider productivity and identify areas of improvement.
• Other duties as assigned.

Qualifications:

• Bachelor’s Degree preferred in Business Management, Healthcare Management, or other fields.
• 5+ years of relevant experience in healthcare operations.
• Ability to travel up to 75-80% of the time.
• Leadership for a multi-site operational business.
• Demonstrated understanding of what makes the businesses successful, and able to balance that with patient and teammate satisfaction.

Apply Today!
Tagged as: Director, homecare, homecentris, personalcare

Job Type: Full-time

Pay: From $100,000.00 per year

Schedule:

• 8 hour shift
• Day shift

Work Location: On the road

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