SUMMARY:

Manage all property services, repair operations and cleaning services within the assigned territory on a 24-hour,7 day a week basis. This includes employee dispatch, supervision, tenant service, landlord interaction, quality assurance, as well as, directly interfacing with key SMOC staff members and tenants.

PRIMARY RESPONSIBILITIES:

• Facilitate the general upkeep of all assigned buildings, shelters and apartments to maintain full compliance with all applicable standards.
• Ensure all repairs, maintenance and cleaning services are addressed timely and in a quality manner.
• Direction of the custodial services team; responsible for ensuring bathrooms, common areas, floors, conference rooms, and kitchens are clean and fully stocked.
• Directly responsible for all issues pertaining to building repairs, service and staff in assigned areas.
• Direction of landscape crew for assigned properties
• Conduct periodic unit inspections. Document and report maintenance needs to appropriate service providers and landlords.
• Work with management to ensure timely and complete unit turnovers.
• Meet daily with immediate supervisor to coordinate inspections, turn-overs and schedule of activities.
• Ensure that all mechanical equipment within the building[s] is/are inspected regularly and maintained.
• Respond to afterhours emergency calls (i.e. lock outs), on a rotating basis.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings as requested.
• Provide leadership and direction to all direct and indirect reports
• Develop employee initiatives aimed at improving skills and capabilities while sustaining a high level of morale.
• lnterface with local building and code enforcement officials as needed
• Meet assigned expense budgets and operational goals.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.

KNOWLEDGE AND SKILL REQUIREMENTS .

• Minimum High School Diploma or equivalent.
• Sensitivity to low-income families of diverse backgrounds.
• Ability to work independently.
• Driver's license, reliable transportation and ability to meet insurance standards.
• Must have experience and knowledge to conduct routine maintenance at properties.
• Strong organization and time management skills.
• Basic computer knowledge and data entry skills.

ORGANIZATIONAL RELATIONSHIP:

• Directly reports to Facilities Director
• ln-directly reports to Family Shelter Directors
• Direct reports of this position are TBD.

PHYSICAL REQUIREMENTS:

• Must be able to physically lift and move furniture.
• Must be able to complete light maintenance tasks. .
• Must be able to travel across the SMOC service area via personal vehicle
• Must be able to sit or stand for a prolonged period
• Must be able to ascend/descend multiple flights of stairs .
• Must be able to operate a computer, enter data and complete inspection paperwork.

WORKING CONDITIONS

As part of the responsibilities of this position, the Regional Maintenance Manager will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.