Job description
Overview:
Benefits of joining our team:
Benefits of joining our team:
We offer great benefits, competitive salary, tuition reimbursement and a diverse and inclusive culture where people of all backgrounds build the best team. Our We CARE values and Guiding Principles are the heart of who we are and how we treat each other. If you are looking for a great place to work, consider us for your next position! Click here to hear from our team.
About the Role:
We have an exciting opportunity for a
Resident Services Director who will direct and oversees essential services that provide residents and guests with fulfilling and independent lives. Additionally, you are the coach of team members that provide these essential services. This will include ConnectedLiving, Community Services, Volunteer Services, Independent Living Reception Services, and Care Transitions.
One area of focus will be hiring and training all resident services staff; maintaining staffing levels while overseeing training, development, motivation, and ongoing management of team members. This role will manage all aspects of planning, organizing, and executing activities and special events designed to enhance the quality of life physically, mentally, spiritually, socially, and emotionally for residents and guests. You will also collaborate with Interdisciplinary team to identify at-risk residents in need of social or psychological support. Providing strong supervisory, performance management, leadership, and coaching skills for team members will also be needed.
To be successful in this role:
- Bachelor’s degree in Gerontology, Behavioral Health, Activities/Recreation, or related field preferred
- Four years’ experience working with older adults in a senior health-care setting (group home, skilled nursing facility, or adult day care) or an equivalent combination of education and experience is preferred
- Supervisory and management experience required, in a health care environment are preferred.
- Strong computer skills in Microsoft Office Suite
- Must be able to work flexible hours
- Must be able to relate to residents, families, customers, and team members courteously and diplomatically under all circumstances
- Must possess strong written and oral communication skills, and the ability to maintain strict confidentiality
- Strong sense of urgency in managing daily workload and responding to phone calls and emails
- Build strong interpersonal relationships with internal and external team members.
- Demonstrate a compassionate attitude and dedication towards achieving goals of meeting resident/guest needs
- Excellent problem solving and critical thinking skills
- Multi-task and problem solve with a professional and positive demeanor
- Must be able to prioritize, demonstrate excellent attention to detail and effective organizational skills
- Proficient in working independently as well as as part of a team in a fast pace environment
- Must have a commitment to providing excellent customer service and be professional on the phone, in person, and in written communication
- Proficient in Microsoft Office Suite, e-mail, shared office calendar, and ability to manage online text messaging system OnShift
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