The Restaurant Supervisor is crucial to ensure exceptional hospitality while overseeing the restaurant front of house operations and personnel.

Primary Responsibilities

• Responsible for exceptional guest service.
• Maintain accurate and up-to-date daily plan of restaurant staffing needs.
• Interview and hire candidates for employment based on the company needs.
• Schedule Restaurant FOH staff.
• Responsible for food and beverage operations on a shift-to-shift basis.
• Assist with coordinating private events and act as a liaison between Sales and Marketing.
• Report complaints and resolution steps to General Manager
• Responsible for exceptional service and uniforms of Restaurant FOH staff.
• Ensure areas are kept clean and free of debris.
• Actively look for ways to help Restaurant staff.
• Motivate, develop, and direct Restaurant staff as they work.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of dining areas.
• Communicate with customers to resolve complaints or ensure satisfaction.
• Monitor all restaurant FOH staff and workstations to ensure all checklists are being completed
• Knowledgeable regarding menu, food preparation, beer, liquor and wine programs.
• Understand wine and food pairings.
• Present food or beverage information or menus to customers.
• Ensure all health and safety restaurant policies and procedures are followed.
• Understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
• All other responsibilities as designated by Management.

Core Skills & Competencies

• Strong verbal communications skills.
• Attention to detail and strong organizational skills.
• Strong leadership and people management skills.
• Strong multi-tasking, organizational and time management skills to ensure a quick response to guest needs.
• Effective problem-solving skills to detect changes in circumstances or events.
• Professional and courteous demeanor.
• Positive team and motivational skills.
• Ability to communicate effectively in both written and oral format.
• Exceptional personal hygiene and positive representation of the organization to employees, guests and vendors.

Job Qualifications

• High School Diploma required or GED equivalent.
• 2+ years’ experience working in the food & beverage and / or hospitality industry.
• Proficient with all MS Office Applications.
• Minimum age of 21 years old.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc.
• Must have a driver’s license or reliable transportation.
• Must be flexible and adaptable to change.
• Must be able to work a flexible schedule including days, nights, weekends and holidays.
• Employment subject to successfully completing a Background Check and/or CORI Screening.

REQUIREMENTS

• Strong written and verbal communications skills.
• Strong leadership and people management skills.
• Strong multi-tasking, organizational and time management skills to ensure a quick response to guest needs.
• Effective problem solving skills to detect changes in circumstances or events.
• Professional and courteous demeanor.
• Positive team and motivational skills.
• Exceptional personal hygiene and positive representation of the organization to employees, guests and vendors.
• High School Diploma required or GED equivalent.
• Associate Degree, Bachelor’s Degree preferred.
• 3+ years experience working in the food & beverage and / or hospitality industry.
• Strong supervisory and interpersonal skills.
• Proficient with all MS Office Applications.
• Ability to communicate effectively in both written and oral format.
• Attention to detail and strong organizational skills.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc.
• Must be flexible and adaptable to change.
• Must be able to work a flexible schedule including days, nights, weekends and holidays.
• The following certifications are required - ServSafe, Tips, Crowd Control
• Must be able to work in a fast paced environment that requires being on your feet for an extended period of time.
• Employment subject to successfully completing a Background Check and/or CORI Screening.

Come join the Wolf Pack!



Wamesit Lanes & Escapology Perks

Meals –20% off your meal only when you visit Wamesit

Bowling – Free bowling and shoe rental for up to 6 people if there is no wait. If there is a wait, you must either wait until it’s over or pay full price.

Golf Simulators – Free use of the simulators up to 4 if there are no reservations.

Arcades – Free with no redemption, must have ID on you

Events – All packages for immediate family (including brother, sister, mother, father, daughter, son, grandparents, grandchildren and step-siblings) will receive 50% off if you are a member of management, team members will receive 20%. Event food will not be discounted for management or team members. Package includes bowling & shoes, room, simulators, and arcade. Black-out periods are associated with bookings, see HR or Sales Office for specifics.

Merchandise – 20% off

Escapology – Wamesit has a partnership; Wamesit employees receive 50% off an entire group of their friends/family ONCE per month, and 20% all merch (shirts, sweatshirts, tanks, etc.)

Verizon – Up to 18% discount, visit verizonwireless.com/discounts

TicketsatWork – Free membership that provides thousands of exclusive discounts on merchandise, services, travel, entertainment and more!

Donald MacLaren Sr. has been a life-long bowler and always had an interest in bringing an entertainment venture to his hometown of Tewksbury with his son. On February 10, 2014, that idea was born to what is now Wamesit Lanes. The original site of the Motel Caswell where Wamesit Lanes sits, gave the opportunity to thrive in a premiere location. With the help of local contractors, we are proud to say, “we were built by Tewksbury, For Tewksbury”. On November 9, 2015, we celebrated our Grand Opening.

The Wamesit Lanes Family Entertainment Center is a fun, positive, family-friendly destination. We are the first and only luxury candlepin and tenpin center in the world. We offer high quality year-round entertainment for thousands of area residents of all ages.

Wamesit is committed to providing equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.