Located in Franklin, Tennessee, Williamson Health is one of the South’s most exceptional health care systems with a 203 bed hospital (Williamson Medical Center), over 40 providers at our Williamson Health Medical Group locations, the Bone & Joint Institute and the Monroe Carell Junior Children’s Hospital Vanderbilt at Williamson Medical Center. Williamson Health offers comprehensive in-patient and out-patient services. We have more than 825 providers representing over 70 medical specialties and sub-specialties.

Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We’re committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.

Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being.
o Medical, Dental, Vision
o PTO
o Retirement Matching
o Tuition reimbursement
o Discount programs
o FSA (Flexible Spending Accounts)
o Identity Theft Protection
o Legal Aid

Williamson Health is an equal-opportunity employer and a drug-free workplace.

Position Summary:
This position provides leadership for Revenue Cycle Operations that are part of the Williamson Medical Health System. The position is charged with defining and establishing strategic direction and priorities for the Revenue Cycle Departments. This leader will also develop key relationships across the health system to drive improved performance in revenue capture and reimbursement while ensuring compliance and adherence to policies and procedures. The revenue cycle leader will also use lean methodologies and metrics to drive performance and improvements in processes and technology. This position includes direct oversight of Patient Access and Patient Financial Services. This position reports to the Chief Financial Officer.

Position Requirements:
Formal Education / Training:
Bachelor’s Degree required, Master’s Degree preferred

Workplace Experience:
At least 5 years progressive management experience in Healthcare Revenue Cycle Operations

Equipment and Skills Training:
Experience with Meditech EMR preferred

Physical Environment and Availability:
Medical Center/Hospital
1. Employee may be required to report to or remain at hospital for prolonged and unusual durations in the event of an internal or external emergency
2. Employee must be reasonably accessible outside work hours by phone, and may be required to participate in the administrative on-call rotation
Physical Effort:
1. Able to communicate in English verbally and legibly
2. Efficient oral and written communication
3. Prolonged sitting, consistent keyboard and terminal usage
4. Standing, walking and bending

Key Results:
Obtains greater than the hospital median score for patient and employee satisfaction surveys.
Develops the strategic vision for Williamson Medical Health System’s Revenue Cycle. Works with leaders to maximize teamwork and results across the revenue cycle.
Maintains operating expense at or below amount budget. Ensures budget variance comments are entered timely.
Maintains overall revenue cycle productivity at more than 80% of peer group in the Vantage Productivity system.
Continually improves processes, implements industry best practices, and improves outcomes by implementing innovations and using lean methodology.
Develops denial management processes to eliminate denial root causes and reduce the denial impact on Williamson Medical Health System.
Collaborates with revenue cycle leaders as well as clinical department leaders to maximize revenue and key performance indicators.
Provides and promotes outstanding customer service throughout Williamson Medical Center and among the physicians and their office staff members.
Reviews metrics, compares to best practices, sets goals, and uses data to drive revenue cycle operational improvements.
Assists in the review and implementation of revenue cycle software as needed to maintain/improve compliance and/or efficiency.
Regularly provides accurate and timely communication to leaders and staff by huddle, staff meetings and/or email.
As necessary, informs Physician Liaisons of occasions to educate physician office staff regarding Revenue Cycle functions and opportunities.