Job description
American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford, New Jersey. American Dream is home to leading attractions, including DreamWorks Water Park, Nickelodeon Universe Theme Park, LEGOLAND Discovery Center, SEA LIFE Aquarium, Big SNOW Ski Hill, Dream Wheel – a 300-foot observation wheel overlook the NYC skyline, as well as attractions debuting soon such as The Game Room Powered by Hasbro and Skip Barber Racing Go-Kart Academy. American Dream’s immersive luxury shopping and dining experience – The Avenue – features Saks Fifth Avenue, Hermès, Saint Laurent, Dolce&Gabbana, Carpaccio, a fine-dining Italian restaurant, and much more. The retail collection is further expanded with flagship locations for Aritzia, H&M, PRIMARK, Uniqlo, Sephora and Zara; as well as the Toys“R”Us global flagship, the only standalone location in the U.S, and the world’s first and only “candy department store,” IT’SUGAR.For more information on American Dream, visit www.americandream.com or find us on Instagram @americandream and TikTok @americandream_official.
ABOUT THE ROLE
The main purpose of the Nickelodeon Universe Attendant - Ropes Course is:
- To provide a safe and enjoyable experience for guest on the ropes course, zip line, and slides within Nickelodeon Universe.
- Instruct, lead, and supervise Guests safely through 9 stories of The Legends of the Hidden Temple Challenge high ropes course.
- Ability to walk and climb (ropes, ladders, stairs) of all 9 stories of the attraction.
- Responsible for enforcing the safety of all Guests and Team Members by following standard operating procedures including heigh and weight restrictions, physical condition, and shoes and clothing requirements.
- Properly harness and secure Guests prior to them entering the attraction.
- Inspect and inventory equipment annually, daily, and prior to individual use.
- Understand and participate in emergency procedures including but not limited to take down procedures, rescues on the zipline, emergency weather procedures and lockdown procedures. Professionally communicate any concerns with leadership.
- Deliver exceptional Guest service with American Dream standards.
- Flexibility to other duties attraction related and assisting other rides and attractions in Nickelodeon Universe.
- Ability to visually observe any safety and/or guest concern while operating the ride/attraction.
- Additional duties as assigned
- Must be at least 18 years of age
- Enjoy working in a teamwork-based environment
- Enjoy working in a family-oriented theme park environment
- Must have excellent communication skills
- Be detail oriented, safety minded and observant
- Meet the physical challenges of upper body strength, agility, balance and flexibility
- Previous guest service experience
- Use of both hands
- Perform repetitive motion - frequently, 90% of time
- Stand/move/climb –frequently, 90%
- Bending – frequently 90%
- Sitting - rarely
- Kneel/crouch/bend – frequently, 90%
- Reach at or above shoulder level- frequently, 90%
- Reach at or below shoulder level – frequently, 90%
- Lift/carry up to 50 pounds – frequently, 80%
- Hand eye coordination - frequently, 90%
- Manual dexterity - frequently, 90%
- Normal range of vision and hearing - frequently, 90%
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