Job description

Full Job Description

We are looking for a high energy person who is great at making and maintaining relationships with regular customers. Also a person who can earn the trust and business of new members. Social media experience is required for this role.

About HOTWORX:

HOTWORX® is a 24/7 infrared sauna fitness studio. We offer 11 different styles of infrared workouts including Yoga, Barre, Pilates, Buns, Bands, Core, Warrior, and ISO for 35 minute sessions. We also have 3 HIIT style workouts, either a Hot Cycle, Hot Blast, and Hot Thunder Row that are 15 minutes!

TSA Mission:

• To provide superior customer service, drive traffic into the location, continually increase the membership base and focus on the retention of current members.

TSA In Studio Work Hours:

• Part-Time

• 15-30 Hours Per Week*

• Shifts between 4-8 Hours

• Rotational Weekend Duties

*Other hours may be assigned in addition to what is shown here. Schedule requests must be submitted 2 weeks prior to the date of request. Once shifts are scheduled, the employee must find coverage if he/she cannot fulfill scheduled work hours and seek management approval.

Studio Staffed Hours:

• Monday through Thursday: 11 AM - 8 PM

• Friday: 9 AM - 6 PM

• Saturday: 11 AM - 4 PM

Compensation:

• $11.00 - $14.00 per hour

• Commission pay on Membership and Retail Sales.

Initial and Required Training & Certifications:

• Complete HOTWORX® Certification. Repeat once annually as a refresher.

• Maintain active CPR, AED and First Aid certification at all times.

• Complete all assigned HOTWORX® University Online required courses included in Trainer Sales Associate curriculum. Courses must be repeated once annually or as assigned by management.

• Complete any newly introduced HOTWORX® University Online courses as they are available.

• Subscribe to the HOTWORX® weekly blog. Read weekly and put into practice. Encourage customers to subscribe to the blog as well.

• Participate in any team or corporate training including webinars as assigned by the general manager.

Basic Duties & Responsibilities:

• Complete minimum of 15-30 hours per week unless otherwise noted by management. Always use the time clock provided to account for all work hours.

• Arrive early, 15 minutes is recommended before all scheduled work shifts, outside promotions, corporate sales appointments and employee educational/training sessions.

• Consistently maintain a professional appearance by adhering to the HOTWORX® Uniform Policy & Code of Conduct. While on the clock or attending any official studio functions, all staff must wear officially branded tops with official name badges at a minimum. No exceptions are allowed.

• Always strive for only 5 star online ratings for Yelp, Facebook, Google and other listing sites! 5 stars happen when the studio maintains a culture of supreme customer service and hospitality! Ratings boost search engine rankings which helps increase traffic into our studio location.

• Follow general cleaning and maintenance checklists and guides as assigned by management.

• Complete all daily open/closing procedures and checklists for each shift.

Customer Relations, Training and Other Duties: Ensure that members understand how to use the Burn Off App

• Make every member feel welcomed and keep them motivated for the workouts.

• Assist members during their visits by providing warm greetings for each visit, answering their questions, providing proper sauna and workout instructions, answer all post-workout questions and provide suggestions on gear, hydration and other retail items.

• Promote participation in the Burn Off Challenge and use of the HOTWORX® App.

• Sell memberships and do the necessary prospecting and outside promotions for new members. Achieve all membership sales goals.

• Full billing information and signatures are required for each completed sale.

• Sell retail and learn about the products and future products that will be introduced. Achieve all retail sales goals.

• Do what is necessary to meet all prospecting and sales goals.

Marketing & Prospecting Duties:

• Ensure that minimum requirements for prospecting are met monthly. This includes at minimum, 20 names (5 names per calendar week) and numbers turned in and 5 guest passes returned to the studio with employee initials on the back of guest pass from each employee.

• Assist manager in social media engagement posts, promotions and on-going ad campaigns by providing insight on results, ideas and more to increase traffic and promote online engagement.

• Review and update Studio Prospecting/Client tracking logs daily to ensure proper exercise of prospecting duties and follow to increase sales opportunity and personal commissions. This includes new member follow up, new guest tracking, etc.

Benefits:

• Employee discount

• Free Studio Membership

• Flexible Work Schedule

Ability to commute:

• Alpharetta, GA 30005: Reliably commute or planning to relocate before starting work (Required)

Job Type: Part-time

Pay: $11.00 - $14.00 per hour

Benefits:

• Flexible schedule

Shift:

• 4 hour shift
• 8 hour shift
• Evening shift

Ability to commute/relocate:

• Alpharetta, GA 30005: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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