Job description
Open Systems International, Inc. (OSI), An AspenTech Business, is a fast-paced, growing, high technology company, headquartered in Medina, Minnesota. As a world leader in the Operations Technology (OT) field, OSI develops and supplies state-of-the-art energy management, optimization and control software solutions to energy utility companies worldwide.
The Role
Join our team to support our Global Sales team in ensuring smooth operation of the AspenTech business! As an Aftermarket Sales Operations Coordinator, you will provide best-in-class deal management support to Aftermarket Field Sales, Inside Sales, and local regional sales teams.
Working out of our Medina office, you will act as an extension of the sales teams helping them to achieve their quarterly sales objectives by providing management and streamlining of the internal sales operations process. You will also be responsible for providing support during the quote to contract process.
Your Impact
- Creating quotes from Account Managers and Project Managers: ensuring the scope and pricing has received necessary approvals, and that the quote meets standard quality guidelines.
- Processing accepted quotes to deliver a package of information for our Project Delivery team to use to guide the delivery of the project.
- Administration of the Authorization and Approvals policy (A&A policy) involving analysis of pricing and deal structure elements, coordinating the approval process by obtaining approvals per policy, and ensuring compliance to both process and policy.
- Train sales account managers on the sales support process to ensure sales teams are aware of the information required when submitting their quote requests (completed technical evaluation, approved pricing, etc).
- Serve as subject-matter expert for the quote to contract process. This includes, but is not limited to, creating/delivering training to the OSI Account Managers and Project Managers, creating/implementing tools to support the quote to contract process, strong working knowledge of the A&A policy and implementation, and working knowledge of deal structure and deal quality.
- Identify process improvement opportunities and provide solutions. Implement solutions and contribute to cross-functional process improvement projects.
- Participate in a consultative manner for special projects that require subject-matter expert, as assigned by Aftermarket Sales Operations Management.
- Act as the primary lead from a Aftermarket Sales Operations perspective on any User Acceptance Testing.
- Provide high-level information through reports to Executive Management as well as various other departments, to aid in information gathering for different initiatives.
What You'll Need
- HS Diploma, or equivalent and at least 5 years of customer service experience required.
- Microsoft Office product experience required, and Salesforce, JIRA system experience preferred.
- Strong attention to detail, analytical and problem-solving skills; excellent administrative, organization, and interpersonal skills; and strong superior oral and written communication skills, including high-level technical information.
- Ability to successfully handle stress, deadlines, and high-pressure situations.
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