Job description
Primary Details
Time Type: Full time
Worker Type: Employee
At QBE, our purpose is to give people the confidence to achieve their ambitions inside and outside of work. From development opportunities to flexible work options and highly competitive reward and benefits packages, we understand the importance of living our values when it comes to our people.
Everything we do at QBE is underpinned by our company’s cultural elements – because we know it's not just what we do that matters, it's how we do it that makes the difference.
This role will manage the handling and review of claims for assigned line(s) of business by providing accurate documentation, communicating progress, delivering consistent customer service and assisting with special projects to complete assignments. Generally responsible for working on medium to high volume of moderate complexity cases for assigned line(s) of business, including reinsurance and catastrophe claims.
Primary Responsibilities
Required Education
Required Experience
Required Licenses/Certifications
Preferred Competencies/Skills
Preferred Experience
Preferred Licenses/Certifications
Preferred Knowledge
QBE Cultural DNA
Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
- Contacts all parties involved to complete full investigation (as required by line of business) of the facts and damages relevant to the claim
- Produce large loss reports with analysis to ensure appropriate claim reserves
- Evaluates and negotiates the resolution of claims within authority levels while mitigating damages to achieve cost effective claims outcomes
- Review and evaluate claims for coverage and further claim handling procedures to conclude within required statutory time frame
- Interpret policy/contract language and evaluate coverage issues of multiple policies/contracts/endorsements, including identifying potential coverage issues and referring claims to Claims Unit Leader as needed, and determining liability and evaluating damages of all exposures related to the claim
- Identify and refer claims to subject matter experts or manager in a timely manner to maximize claim outcomes; ensure files are documented with all appropriate claim information
- Provide effective and timely communication to all internal and external stakeholders regarding claim status and other inquiries such as fraud, subrogation recovery, reserve adequacy and underwriting risks; build close partnerships throughout the life of the claim
- Support claims workflow efficiency by accurately documenting portfolio progress, referring high risk exposures outside authority levels and seeking opportunities that enhance operational knowledge
- Utilize judgment and industry skill set to apply case reserves independently; review reserves on assigned claim files and recommend additional case reserves or other necessary changes
- Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
Required Education
- Bachelor's Degree or equivalent combination of education and work experience
Required Experience
- 3 years relevant experience
Required Licenses/Certifications
- Maintain adjusters license in states requiring licensing
Preferred Competencies/Skills
- Utilize effective communication to effectively influence and persuade decision makers; understand the needs and goals of customers and actively look for ways to meet them
- Mediate and resolve conflict using a logical approach
- Identify relevant information and understand it’s impact
- Maintain integrity of claims portfolio and evidence
- Use multiple resources to gather and analyze significant data
- Leverage technical knowledge to make cost-effective decisions
- Encourage open communication, cooperation and knowledge sharing
- High attention to detail
- Implement planning to organize, prioritize and measure individual work
Preferred Experience
- 4 years claims handling experience
- increasing levels of responsibility
Preferred Licenses/Certifications
- Progress toward an insurance designation such as Associate in Claims (AIC)
- Associate in Management (AIM)
- Chartered Property Casualty Underwriter (CPCU) or Senior Claim Law Associate (SCLA)
Preferred Knowledge
- Working knowledge of claims administration best practices and procedures
- Working knowledge of insurance products and services
- Understanding of relevant laws and regulations across multiple jurisdictions
- Understanding of market trends and organizational strategies
- Working knowledge of Microsoft Office Suite, general computer software and database systems
QBE Cultural DNA
Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
- We are customer-focused
- We are technical experts
- We are inclusive
- We are fast-paced
- We are courageous
- We are accountable
- We are a team
All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices
Physical Demands
General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.
Disclaimer
Physical Demands
General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.
Disclaimer
To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Job Type
Individual Contributor
Global Disclaimer
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
Job Type
Individual Contributor
Global Disclaimer
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
Compensation
Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs
Annual Salary Range: $66,000 - $99,000
AL, AR, AZ, Fresno, CA, CO (Remote), FL, GA, IA, ID, IL (Remote), IN, KS, KY, LA, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV and WY
Annual Salary Range: $72,000 - $110,000
CA (Remote, Irvine and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX and WA
Annual Salary Range: $83,000 - $124,000
San Francisco CA, NJ and New York City NY
Benefit Highlights
You are more than your work – and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.
We also offer a competitive 401(k) contribution and a paid-time off program. In addition, our paid-family and care-giver leaves are available to support our employees and their families. Regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance.
QBE recognizes that exemplary benefits extend beyond benefits coverage and compensation. Flexibility in your working environment is important to maintaining balance and QBE is dedicated to ensuring employees achieve personal and professional integration by providing the opportunity for hybrid work arrangements.
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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