Job description

Chicago, IL

A large, growing, and prestigious cosmetic dermatology practice in a well-situated downtown Chicago location is seeking an experienced individual to fulfill a senior leadership position supporting all areas of practice operations. The ideal candidate will inspire and motivate their diverse and dynamic team of amazing professionals to the next level of performance and inclusion, while also ensuring the creation of outstanding patient outcomes.

Reporting to the physician owner, this leader will oversee and manage at a high level the day-to-day operations, financial reporting and budgeting, scheduling operations, and staff training, as well as skillfully navigate between interactions with the practice director, senior providers, and patient care representatives. There will also be on occasion direct interactions with patients themselves. This is an active, hands-on, occasionally frontline position, where it will be imperative to be in touch with the pulse of the practice to keep day-to-day operations running smoothly. The chosen candidate must be able to consistently rise above the daily dynamic challenges that a practice of this size will encounter, keep the practice on track, lead with purpose, maintain control of financial performance, and provide intentional strategic direction.

The practice provides a comprehensive spectrum of dermatologic, cosmetic, and plastic surgery services. Their state-of-the-art facility and providers combine the finest in innovation, education, and research to offer patients the highest quality of personalized and compassionate care.

EDUCATION AND EXPERIENCE
Minimum of a bachelor’s degree, with preference given to advanced credentials such as a master’s degree in business or practice administration.
Certified Medical Practice Executive (CMPE), Fellow of the American College of Healthcare Executives (FACHE), or Fellow in the American College of Medical Practice Executives (FACMPE) preferred.
Medical practice management experience in a surgical and aesthetic cosmetic practice.
Experience supporting large numbers of people in a multitude of roles.
Experience with practice management, financial analysis, and guiding a marketing team.

ESSENTIAL SKILLS AND ABILITIES
Advanced organizational skills.
Advanced communication abilities.
Strong people-centered leadership skills.
Computer proficiency, including practice management systems, cloud-based software, Excel, and QuickBooks.
Strategic planning skills.
Marketing and business development skills.
Focus on continuous self-improvement and learning.

RESPONSIBILITIES

A sample of typical daily responsibilities includes:
Oversee a staff of over 60, including multiple estheticians, physician assistants, and 5 physicians.

Actively oversee and participate in the following:
Practice operations, personnel/HR management, scheduling, billings operations, ICD-10 coding, product inventory, managed care contracting, physician credentialing, weekly and monthly staff reporting, and patient services.
Development of marketing and PR plans, social media development, staff training, and coordination of educational seminars.
Oversight of a retail cosmetic products store.
Monthly accounting, A/P, budget forecasting with QuickBooks and Excel.
Coordinate office meetings.
Oversee the research department and research coordinator.
Act as liaison for the Director of Operations, Financial Director, external advisors including accounting and law firms, Human Resources Generalist, and Cosmetic Supervisor.
Support the lead physician/owner in strategic planning, scheduling and coordination, and miscellaneous daily activities.

The client has partnered with BSM Consulting to conduct the recruiting process.

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