Senior Windows Endpoint Services
Full Time
Albuquerque, NM 87123
Posted
Job description
Overview:
Install and configure new and refreshed PC operating system builds for use in all security environments with little to no technical guidance. Recommends solutions and remedies to technical challenges or issues to leadership. May support PC or workstation equipment integrated to serial-based engineering equipment. Requires Windows OS install and refresh on equipment such as lab equipment and customized engineering PC and workstations. Provides CIO approved software and OS installations. Assists with approved engineering software application installations. Deploy specified hardware to integrate to video conferencing systems. Maintains knowledge of and adherence to department standards for integration of KVMs, monitors, PCs or other equipment. As needed, fully engages in ensuring end customer VTC meetings are successfully connected in a timely fashion and escalate issues. Time management skillset is required in order to handle overlapping conferencing connection requests. Bridge connections for Skype/Teams meetings across various computing environments. Zero Client hardware installation and associated hardware and OS updates. As required, maintain hardware deployment usage statistics and reports these to the leadership, in order to identify customer projects responsible for back filling stock items. Other tasks as assigned including tasks noted below for mid and basic support roles. Responsibilities:
It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.
Encantado Technical Solutions is seeking a Senior Windows Endpoint Services Analyst to support a major national laboratory. As a Senior Windows Endpoint Services Analyst, you will provide installation and M&O activities for windows-based endpoint systems, including facilitating purchases to advise standard and CIO approved equipment, installation in accordance with approved processes, and deploying related non-standard OS configurations and application installations in compliance with cyberSS requirements. These systems may be attached to other integrated systems such as testers, cameras, or test equipment, and may include custom configurations or system OS configuration to support these. COTS and custom application installation and maintenance are performed periodically. Other tasks include networked systems infrastructure monitoring & maintenance, related OS patching, and systems or data backup monitoring and testing. May assist with basic tasks related to server install, upgrade and patching. Statement of Work specification and other Tasks noted in this request are required.
Install and configure new and refreshed PC operating system builds for use in all security environments with little to no technical guidance. Recommends solutions and remedies to technical challenges or issues to leadership. May support PC or workstation equipment integrated to serial-based engineering equipment. Requires Windows OS install and refresh on equipment such as lab equipment and customized engineering PC and workstations. Provides CIO approved software and OS installations. Assists with approved engineering software application installations. Deploy specified hardware to integrate to video conferencing systems. Maintains knowledge of and adherence to department standards for integration of KVMs, monitors, PCs or other equipment. As needed, fully engages in ensuring end customer VTC meetings are successfully connected in a timely fashion and escalate issues. Time management skillset is required in order to handle overlapping conferencing connection requests. Bridge connections for Skype/Teams meetings across various computing environments. Zero Client hardware installation and associated hardware and OS updates. As required, maintain hardware deployment usage statistics and reports these to the leadership, in order to identify customer projects responsible for back filling stock items. Other tasks as assigned including tasks noted below for mid and basic support roles.
- Advanced equipment support for single user systems and the related system administration capabilities for Windows OS based endpoint, workstation, and pc systems. Independent judgement and related team updates and high-quality user communications are required.
- Basic knowledge and skills in Window server OS and related server administrator best practices gained through education or entry level work experience is required. Knowledge in of use of select OS tools include IIS, PowerShell, Win Console and DNS server configuration is required.
- End user support for installs and maintenance of pc, laptop, tablet and peripherals.
- Windows OS install and refresh on laboratory equipment and other customized engineering PCs, workstations and equipment.
- Equipment install and support of printers, plotters, scanners, and other peripherals, as well as other critical data collection equipment.
- COTS and custom application installation and maintenance activities.
- Documentation of work status in accordance with team standards.
- BS/BA with 2 years of related experience
- Requires advanced equipment support for single user systems and the related system administration capabilities for Windows OS based endpoint, workstation, and pc systems. Independent judgement and related team updates and high-quality user communications are required.
- Requires basic knowledge and skills in Window server OS and related server administrator best practices gained through education or entry level work experience is required. Knowledge in of use of select OS tools include IIS, PowerShell, Win Console and DNS server configuration is required.
Desired Skills:
- Experience supporting windows-based systems integrated to serial interface engineering equipment
- Knowledge and experience with Agile concepts and teaming
- Knowledge of Windows based systems integrated to VTC systems
- Ability to recommend advanced IT Windows OS solutions, and implementation once approved
- Ability to provide RedHat Linux endpoint support including install, config, deploy, maintain and sunset end user type systems
About Us:
Encantado Technical Solutions (ETS) is an unpopulated Small Business Administration-approved mentor-protégé joint venture between Edgewater Federal Solutions, Inc. and ECS Federal, LLC. ETS is bolstered by second-tier subcontractors KeyLogic and Amentum. As ETS is unpopulated, employees will work for one of the four companies listed above.
It has been and continues to be the policy of Encantado Technical Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other status protected by applicable law.
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