Primary Function is to handle general office duties for the Service Department. Data entry, vendor and service repair orders. Many forms of customer/ technician contact including in-person and via phone. Assist in organizing the billing and time tracking portion of the Service Department – from customer pay to warranty submission.

Essential Responsibilities:

• Customer service surveys via telephone, assisting customers in the service office as needed.
• Payroll functions, locking timecards, scheduling vacations, managing office calendar.
• Work with the Warranty team for various administrative responsibilities.
• Opens work orders as directed, updates technician comments and prepares the work orders for closing. May close work orders as directed by the Service Manager. Keep track of invoices, mileage and financial totals via Excel.
• Assists the Service Manager and Assistant Service Manager in staying on top of work orders in process to ensure that they are closed in a timely fashion.
• Maintain files on the vehicle inspection report.
• Order supplies as needed.
• Assist manager and assistant manager with any tasks that need to be handled.
• Monitors cash work orders and communicates with the Service Manager and Technician to ensure that equipment with an unpaid work order does not leave the dealership.

Competencies:

• Customer Service - Anticipating, meeting and/or exceeding customer needs, wants and expectations.
• Verbal & Written Communication- Writing and speaking clearly, succinctly and understandably.
• Planning/Organizing - Utilizing logical, systematic and orderly procedures to meet objectives.
• Self-Management (Time and Priorities) - Demonstrating self-control and an ability to manage time and priorities.
• Planning/Organizing - Utilizing logical, systematic and orderly procedures to meet objectives.
• Flexibility - Agility in adapting to change.
• Goal Orientation - Energetically focusing efforts on meeting a goal, mission or objective.
• Teamwork - Working effectively and productively with others.
• Continuous Learning - Taking initiative in learning and implementing new concepts.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.

To perform this job successfully, an individual should know basic Computer skills and Repair Order Processing Software. Be customer service driven, have good communication and organizational skills. Be a self- starter and have a willingness to learn new things.

Certificates, Licenses, Registrations

Ability to use computer applications such as Microsoft Office and internet based programs.

General understanding of mechanical/technical terms is preferred.

High School Diploma or GED.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sufficient manual dexterity to operate standard departmental equipment for example, operates a PC, cash register, calculator, copy machine and various other office equipment.

Must be able to lift 50 lbs.

Working Conditions:

Working conditions are normal for an office/sales showroom type atmosphere. Closed toes shoes are required. The noise level is moderate.

This position is with an immediate opening start date and will allow for the proper notice for existing employer. Submit your resume with confidence that all contacts with us are completely confidential.

Position Benefits and Compensation Package

This is a full time position. It includes Health Insurance, a 401K Retirement Program, Vacation, Employee Assistance Program, a Clean Smoke and Drug Free Environment and Other Benefits.

About Palmer Trucks

Palmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky and Illinois with a comprehensive package of products and services. As a family-owned business with more than a half-century history of growth and success, Palmer Trucks has grown to a team of more than 600 individuals. With more than 32 million trucks on U.S. highways and interstates at any given time, a paramount need exists to keep the industry moving forward – 24 hours a day, 7 days a week.

We maintain a commitment to forming authentic and valuable connections through fulfilling the industry’s unique, time-sensitive needs as a trusted partner. We accomplish this by providing products and services of the highest quality and value - personalized for you.

Because of this philosophy, we develop and nurture long-term, valuable relationships with our partners. The Palmer Trucks team has the utmost privilege and gratitude of doing business, and these core values are what keep customers returning year-after-year, and are what have kept us On the Road Since 1965.

Palmer Trucks is an Equal Opportunity Employer. All Applicants are considered for employment without a regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status or any other legally protected.