Cvent is a leading meetings, events and hospitality technology provider with more than 4,700 employees and nearly 21,000 customers worldwide. Founded in 1999, the company delivers a comprehensive event marketing and management platform for event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business.

The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship -a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. We foster an environment that promotes agility, which means we don’t have the luxury to wait for perfection. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

• Work with peers of our IT Service Desk around the world to troubleshoot and close tickets
• Minimize Cventers’ downtime due to technical issues
• Research and document solutions
• Maintain and order hardware inventory for your corresponding office
• Image new laptops and take care of new hires for your corresponding office
• Recording, managing, and maintaining inventory of IT equipment
• Assist with asset inventory, auditing, and reporting
• Work with different IT teams such as Networking, Security, Corporate Systems, and CRM to understand our IT systems and help end-users
• Work with our AV team to audit and maintain conference room hardware / software
• Monitor Slack channels, help users and other engineers to resolve the issues
• Deliver stellar customer service to our end-users
• Be on-call regularly to respond to corporate incidents
• Champion our IT best practices and point users to relevant documentation

• Degree in Information Technology or equivalent focus.
• At least 1-3 years’ experience in service/helpdesk role or similar, or 3-5 years' for Senior level.
• Experience with a ticketing system and imaging software
• Knowledge with industry standard platforms, including Windows, macOS, Active Directory, MS Exchange, Office 365, DNS, and more
• Excellent problem solving and analytical skills–the ability to hunt down a problem and find a solution
• Great teamwork and communication skills (written & verbal)
• Great customer service skills
• Self-sufficient and the ability to research problems and find solutions independently
• Positive attitude
• Curiosity and enthusiasm to learn and solve problems
• Passion for helping people with technology

Physical Demands