Essential Duties and Responsibilities

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include the following; other duties may be assigned:

• Administer end-user workstations and support end-user activities.
• Investigate user problems and identify source; determine possible solutions; test and implement solutions.
• Install, configure and maintain personal computers, file servers, network cabling, and other related equipment, devices and systems; add, upgrade and/or configure disk drives, printers and related equipment.
• Perform software and application installations and upgrades.
• Maintain software and cloud services licenses for departments and organizations.
• Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational issues.
• Maintain confidentiality regarding the information being processed, stored or accessed by the end-users on the network.
• Assists personnel of other departments as a technical resource.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School Diploma or equivalent required. Associate’s Degree from a two-year college or technical school in a related field preferred.
• Information Technology skills, including Microsoft Office, Windows, TCP/IP and VPN.
• Ability to communicate technical information to non-technical personnel.
• Ability to install, configure and maintain personal computers, networks and related hardware and software.
• Knowledge of computer and/or network security systems, applications, procedures and techniques.
• Ability to identify and resolve computer system malfunctions and operations issues.
• Skill in organizing resources and establishing priorities.
• Excellent verbal and written communication skills.
• Ability to learn and support new systems and applications.
• Physical Requirements: Normal, corrective vision range; ability to see color and distinguish letters, numbers and symbols. Frequently required to sit, stand, walk, talk, hear, bend, crawl and reach. Ability to reach with hands and arms. Occasionally lift and/or move up to 50 pounds.

Experience

• Information Technology skills, including Microsoft Office, Windows, TCP/IP and VPN.

Education

• Associates or better

Behaviors

• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)