Job description

Hyundai Motor America focuses on ‘Progress for Humanity’ and smart mobility solutions. Hyundai offers U.S. consumers a technology-rich lineup of cars, SUVs and electrified vehicles.

Reports to
Senior Manager, Field Service TrainingLocationNHQExempt StatusExemptVehicle Benefit4 Employee Vehicle Lease(s)Purpose
~ Primary purpose is the education of Hyundai dealership technicians in the operation, diagnostic strategies and proper repair of Hyundai vehicle mechanical systems by facilitating Service Technical Training classes at the Region Training Center and remote locations. This position’s success is measured by HMA’s Fixed Right First Time performance.
~ From time to time the individual may facilitate non-technical service training that supports other dealership service department operations as directed by the Regional Field Service Training Manager.Major Responsibilities
~ Present Technical Training classes to dealership technicians with the goal of improving skills that build Fixed Right First Time scores.
~ Assist HMA National Training Staff in the development of effective technical training curriculum.
~ Ensure Regional Training Facility, tools, student guides, literature, vehicles and P.C. Center are properly maintained to industry leading standards.
~ Assist Regional Field Service Training Manager with scheduling for effective coverage of curriculum.
~ Support DPSMs and Regional Parts & Service Manager in exceeding targets in training penetration, customer satisfaction and associated Fixed Right First Time scores.
~ Maintain offsite training facility if assigned. Liaison between NHQ facilities and AutoEver on action items. Secure HMA assets, maintain IT equipment, maintain vehicles and respond to building alarms as appropriate.Major Responsibilities (continued)Authority
~ As a key HMA image builder to Hyundai dealership technicians, this individual is expected to exercise discretion in presenting Technical and Non-technical materials using creativity to match each class’s attendees needs while fulfilling all HMA requirements for the training.Education~ Bachelor’s degree preferredRelated Experience
~ Five to six years of experience of which at least five years are directly related experience in automotive operations.
~ Classroom Presentation.
~ Training Program attendance a plus.Skills/Knowledge
~ Excellent adult education/classroom presentation skills.
~ Excellent time management skills.
~ Excellent communication skills.
~ Full understanding of automotive systems.
~ Shop management skills.
~ Knowledge and skill in developing effective presentations using PC software such as PowerPoint, etc.Certification Required
~ ASE certification preferred.Physical RequirementsNormal office dutiesWork ModelHybridCompensation$65,800.00 - $94,000.00 AnnualBenefits
​​​​​​Actual pay will be based on skills, experience and education. Our total rewards package includes base salary, bonus and benefits. Benefits include healthcare insurance (medical/prescription, dental, vision), 401(k) company match, a quarterly employer enhanced contribution, basic life insurance, short- and long-term disability, employee assistance program (work/life balance programs and confidential counseling), expert medical services (provider referrals, second opinion), business travel accident insurance, health advocacy (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits), annual discretionary bonus, accrued vacation pay, company provided sick pay, vehicle lease program (monthly fee includes insurance and maintenance).

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