Job description

ServiceNow Administrator will focus on administration, configuration, and scripting. This will include building and maintaining service catalog items and custom automation workflows / development. This role will also respond to issues and defect resolution.

A typical day will include working with stakeholders to gather business needs, solution design, and creating / modifying service catalog items. This will include backend automation and documenting features. Consult frequently with other ServiceNow Architects, Administrators, Platform Owners (Cloud, Networking) for strategy and configuration guidelines. Other Duties as assigned.
We are a diverse Managed Services Provider and are focused on fast paced provisioning and delivering a cohesive experience for our customers. This role will focus on providing solutions for a variety of business segments and will need to frequently learn new environments.

Key Responsibilities and Essential Job Functions

• Develop solutions for planned projects / products. Analyze level of effort and implementation time frame estimates.
• Advise and recommend ServiceNow features to be implemented for requested business requirements.
• Respond to Incidents and Resolve.
• Participate in an on-call rotation for platform support.

Required Qualifications

• Exhibit strong understanding of ServiceNow Core, Incident Management, Knowledge Management, Change Management, Problem Management, and Service Catalog platform areas
• Platform code migration via update sets
• Support ServiceNow platform integrations with external systems
• Experience with Debugging and Troubleshooting
• Knowledge with web architecture (HTML, XML, RESTful web services)
• Experience with scripting languages (JavaScript, PowerShell)
• Experience with building ServiceNow platform integrations with external systems
• Knowledge of Agile framework and experience in measuring level of effort with enhancements, defects, and stories
• Experience building workflow, business rules, client scripts, and notifications
• Knowledge of CMDB concepts
• Drive efficiency and platform manageability
• Knowledge of the ITSM framework (ITIL)
• Excellent communication and interpersonal skills
• Productive attitude with the focus on progressing the business forward
• Strong analytical and problem-solving skills

Preferred Qualifications

• Bachelor’s degree in the field of computer science, information systems, or other related degree
• 2-3 years of ServiceNow platform experience including development and administration
• One of the following certifications (Preferred but not Required)
• CIS – IT Service Management
• CIS – Customer Service Management
• Certified System Administrator

Physical Requirements

• Ability to sit for extended periods of time
• Walk or stand for 10% of the time
• Moderate or advanced keyboard usage
• Lift 25 lbs.
• Travel 5% of the time

Job Type: Full-time

Pay: Up to $113,300.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• ServiceNow: 3 years (Preferred)

License/Certification:

• CIS – IT Service Management (Preferred)
• CIS – Customer Service Management (Preferred)
• Certified System Administrator (Preferred)

Work Location: Remote

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