Site Reliability Engineer - Treasury Enrollment Digital Journey

The Principal Site Reliability Engineer (SRE) empowers users with high availability and stellar performance levels of our enterprise systems to pursue their missions. The SRE is responsible for delivering highly optimized and high performing environments. The SRE will be responsible for designing high-level schematics of the infrastructure, tools, and processes needed, monitoring the systems in production, analyzing their performance, and updating and/or creating new monitoring scripts. This SRE will partner with the Treasury Enrollment Digital Journey teams, various Technology Operations groups, and Commercial Bank business partners.

Position Responsibilities:

Design and Refine

• Works closely with business units, application teams, infrastructure areas and vendors to identity, review and evaluate the solution requirements.
• Investigates and proposes strategic fits for virtualization, consolidation and rationalization solution opportunities within the infrastructure or business.
• Proposes changes to the technical architecture and design solutions as applicable.
• Evaluates and aligns strategic fit solutions across infrastructure platforms and solutions specific to system hardware and software technologies.
• Understands, participates, reviews and influences long term capacity planning and technology investments.

Technical Consulting

• Provides client consulting and planning guidance as applicable for moderate to large highly complex projects/programs.
• Provides consultation and works closely with other functional infrastructure areas/departments on multiple initiatives to meet common organizational / business goals and objectives.
• Participates in and provides consulting to project teams on architectural, design development, integration opportunities, planning of highly complex systems and assures it is aligned to our established strategies, guiding principles, rationales and practices.

Planning & Execution

• Identifies and evaluates projects/programs/initiatives and design processes that enhance and rationalize existing and upcoming solutions.
• Maps requirements into standard services solution, identity opportunities for integrating to existing or reuse technology and provides cost effective solutions for moderate to large highly complex project/programs/initiatives.
• Calculates the potential cost of outages and plans for contingency.
• Review, identify and manage requirements for moderate to complex solutions and do a cost value, feasibility and risk analysis.

Risk Management

• Reviews, participates, develops, and updates architectural standards, guiding principles, rationales and strategies.
• Performs in-depth analyses of the possible risks and countermeasures for them.
• Evaluates, reviews and approves highly complex design solutions for business and Infrastructure project or programs or initiatives.

Position Qualifications

• Bachelor's degree in computer science, engineering or in a technology related field, OR equivalent through a combination of education and/or technology experience, OR 12 years of technology experience
• 8 years of Technology experience
• 7 years of experience identifying technical solutions for complex business problems, identifying the benefits and risks of the solutions and providing recommendations
• 5 years SRE experience
• 3 years of experience deploying and administering a subset of Monitoring Tools described in the Job Specific Skills section below
• 3 years of experience triaging enterprise-level outages and providing actionable data to a large audience
• 3 years of experience in cloud environments (AWS and/or Azure)
• 1 year experience Linux server administration skills and troubleshooting abilities.
• 2 years of experience in processes and tools associated to:
• Digital Experience Monitoring (Dynatrace or a like tool)
• Application Performance Monitoring (CloudWatch, AWS Xray, Azure Monitor)
• AIOps
• Network Performance Monitoring (NetScout, Live Action, SolarWinds)