Job description

PUERTO RICAN CULTURAL CENTER

Business Initiatives

Job Description

Small Business Development Center (SBDC) Program Manager

Reports to: Director of Business Initiatives Program/Department: SBDC

Classification: Exempt Date:

TO PERFORM THIS JOB SUCCESSFULLY, AN INDIVIDUAL MUST BE ABLE TO PERFORM EACH ESSENTIAL DUTY SATISFACTORILY. THE REQUIREMENTS LISTED BELOW ARE REPRESENTATIVE OF THE KNOWLEDGE, SKILL, AND/OR ABILITY REQUIRED. REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM THE ESSENTIAL FUNCTIONS.

SUMMARY OF POSITION:

The Program Manager of SBDC fosters a strong climate for small

business growth by providing in-depth, confidential, no-cost business counseling, no- to low-cost training, and resource and referral services to Chicago’s small business owners and aspiring entrepreneurs. The SBDC Center/Program Manager provides leadership in planning, coordinating, and overseeing the development, delivery, and reporting

of all professional programs, activities, and services at the center level that (1) accomplish the purposes of the grant agreement and (2) are consistent with the goals and objectives of the IL SBDC Program.

DUTIES AND RESPONSIBILITIES:

Administrative (Development of Plans/Proposals, Recordkeeping, Reporting, Performance Measurement):

● Develop and implement a strategic plan consistent with the goals and strategies of the state SBDC program.

● Knowledge and management of multiple funding streams and expenditures, compliance, and reporting.

● Proposal development and submission of quarterly and annual reports.

● Ensure timely and accurate counseling data input into the Neoserra Client information management system.

● Supervisory maintenance of client control records and data.

● Evaluate and measure the effectiveness and impact of the center's programs and services.

● Volunteer during the 4 major events of PRCC

Human Resource Management:

● Recruit, select, and evaluate employees. Supervise business advisors’ and support staff’s counseling, training, and reporting activities.

● Promote staff development by utilizing continuing education opportunities to enhance professional development.

Small Business Counseling and Training (see Business Advisor requirements):

● Provide and facilitate free, in-depth, confidential individual business analyses and referrals to appropriate resources.

● Plan and market no- to low-cost training on subjects relevant to small business start-ups and growth.

● Recruit government, private and public entities, as well as businesses and businesspersons to provide voluntary/free consulting services and/or training.

● Develop a resource network to achieve program objectives.

● Assist in the transfer of university-based knowledge to the small business community.

Program and Small Business Advocate:

● Promote the SBDC program and advocate for small businesses through presentations to communities and entities.

● Develop relationships with key stakeholders including, but not limited to, chambers of commerce, economic development organizations, trade groups, educational institutions,

legislators, and hosts.

● Develop appropriate advertising, promotion, and marketing materials.

Small Business Counseling and Training (see Business Advisor requirements):

● Provide and facilitate free, in-depth, confidential individual business analyses and referrals to appropriate resources.

● Plan and market no- to low-cost training on subjects relevant to small business start-ups and growth.

● Recruit government, private and public entities, as well as businesses and businesspersons to provide voluntary/free

● consulting services and/or training.

● Develop a resource network to achieve program objectives.

● Assist in the transfer of university-based knowledge to the small business community.

Program and Small Business Advocate:

● Promote the SBDC program and advocate for small businesses through presentations to communities and entities.

● Develop relationships with key stakeholders including, but not limited to, SBA, chambers of commerce, economic development organizations, trade groups, educational institutions, legislators, and hosts.

● Develop appropriate advertising, promotion, and marketing materials.

MISCELLANEOUS:

● Attend regional and state meetings and conferences as required.

● Develop and provide specific information, reports, and/or special services as requested or required by the SBA/SBDC Administrators, the SBA Business Development Specialist, and the Director of the SBDC.

● Support area, state, and federal research projects concerning small businesses and disseminate results to the community and other requirements as detailed in the Request for Proposal.

●Supervise business advisors’ and support staff’s counseling, training, and reporting activities.

● Promote staff development by utilizing continuing education opportunities to enhance professional development.

PROVEN ABILITIES:

● Interpersonal Skills

● Listening Skills

● Small Business Experience

● Managerial (Personnel & Program) Experience

● Willingness to Learn

● Oral/Written Communications

● Financing/Lending

● Strong analytical and innovative skills

● Finance/ Accounting: Debt & Equity Finance

● Sales and Marketing

● Technology

● Organizational Skills

● Collaboration

● Economic Development Skills

● ● Multi-tasking

● Safeguarding program confidentiality

MINIMUM QUALIFICATIONS:

B.A., B.S., or Master's Degree in Business Administration, Public Administration, or related field. In lieu of a degree, a minimum of seven (7) years of experience in either business ownership and operations and/or an equivalent combination of education and experience which demonstrates the knowledge, skills, and abilities necessary for this position may be accepted. This position requires the successful completion of the Certified Business Advisor® course regardless of education or experience within the first six (6) months of employment.

WORKING CONDITIONS:

OSHA Category 3 – Involves no regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues are not a condition of employment.

Job Type: Full-time

EEO Statement:

The Puerto Rican Cultural Center (PRCC) is an equal opportunity employer that is committed to creating a welcoming workplace that celebrates inclusion and diversity. The PRCC provides equal employment opportunity to all applicants and does not discriminate in recruiting, hiring, or promotion based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other basis or characteristic protected by federal, state, or local law. In addition, The PRCC is committed to providing reasonable accommodations for qualified individuals with disabilities.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Health insurance
• Paid time off

Schedule:

• Weekend availability

Ability to commute/relocate:

• Chicago, IL 60622: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Business development: 7 years (Preferred)

Work Location: In person

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