Job description
Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, to be a part of international relentless team which helps the visionaries to change the world.
As a Genesys Architect/Lead Engineer, you will play a critical role in developing technical solutions using the Genesys product suite in support of business initiatives. You will analyze business requirements, design, develop, test, deploy, and maintain contact center solutions, to ensure these solutions support current and future business needs of American Funds.
You will lead the Architecture of the Genesys platform and interact with other technology Architects to deliver integrated contact solutions. Your scope will include creating a technical vision and influencing the business technology roadmaps by providing solution leadership, drawing on extensive technical, business, industry and/or product knowledge. You will provide senior technical leadership and consulting to your peers and teams.
- You have 5-10 years of experience with the Genesys Engage Contact Center application including IVR, call recording, telephony, Voice, eServices, call routing (IWD), NLU, Analytics, reporting and associated technologies+
- Experience as a Cloud Architect involving large scale cloud contact center experience using Genesys Cloud platform
- Authentication, Desktop Process Automation and Analytics, Speech Analytics, Call Recording, Workforce Management, AI/ML, Chatbots, etc.
- You have 5-10 years of experience leading large scale application development efforts that integrate with complementary services.
- You have proven expertise Web Services (RESTful, SOAP, etc.), SQL Server, Postgres, Genesys Pure Engage, NICE WFM, Audiocodes.
- Experience integrating Genesys PureCloud with CRM Application (Salesforce, MS Dynamics & ServiceNow)
Nice to have:
- Development experience: (Java, C#)
- Ability to explain complex technical issues in a way that non-technical people may understand
- Proven track record of the mentoring team in adopting new technologies
- Working with vendors to enhance tool capabilities to meet enterprise needs
- Experience with agile methodologies (ex: SAFe), have experience with a waterfall as well
Additional Information
We offer
- Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- ForeverRemote work culture: make the most of the flexibility that comes with remote work.
- Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
- Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.