Job description

The Software QA/BA Analyst will ensure software quality through manual testing and data analysis. This position will be responsible for finding, analyzing, and reporting bugs and/or other software issues. The Software QA/BA Analyst will have the opportunity to participate in software enhancement design, requirements analysis and root cause analysis. Ultimately, the Software QA/BA Analyst will ensure that Symmetry’s products, applications, and systems work correctly. This position requires a keen eye for detail, strong analytic and critical thinking skills, and excellent verbal and written communication. This is a good role for an experienced QA engineer who wants to grow into a Business Analyst role or someone who is interested in a hybrid role.

Responsibilities

• Maintain a solid understanding of end-to-end Symmetry application and data architecture to support requirements analysis, testing, and troubleshooting
• Conduct testing for ETL and Data Warehouse changes; origination system releases and customizations; custom developed partner portal; and all reports developed by Symmetry
• Participate in Business Requirements Analysis and documentation on designated new capabilities developed by Symmetry development
• Conduct analysis on issues reported by the business to determine their root cause and recommended solution
• Review and analyze business requirements documents to ensure adequate testing
• Develop and execute test cases based on requirements
• Work closely with Developers, Business Analysts and other project team members to analyze test results, locate problems, identify root causes, and develop solutions
• Help troubleshoot issues
• Conduct post-release/post-implementation testing
• Partner with IT team to implement quality assurance standards and procedures and ensure quality throughout the software development lifecycle
• Identify, log, classify, track, and monitor software defects
• Develop and maintain thorough knowledge and understanding of products
• Develop regression test cases for critical applications with frequent changes
• Investigate and verify end-user reported defects
• Analyze data to identify areas for improvement in the quality system

Qualifications / Requirements

• 5+ year of experience in Software Quality Assurance
• Strong knowledge of Databases including SQL Server and Standard SQL required
• Prior experience working with Loan Origination Software preferred
• Ability to document and troubleshoot errors
• Strong analytical skills with high attention to detail and accuracy
• Strong understanding of data and ability to analyze data to answer business questions
• Clear documentation and detailed defect reports including steps to reproduce actual and expected results
• Proactive follow up with developers on open defects
• Strong computer skills including Microsoft Office, Defect Tracking applications, and Virtual Machines
• Excellent organizational, time management, and creative thinking skills
• Ability to effectively communicate relevant project information with coworkers, peers, and management through written and verbal communication
• Ability to manually translate Functional Requirement Documents into test plans, test cases, test procedures, test scripts, and expected results
• Strong understanding of the software development lifecycle
• Ability to work well with others or individually
• Bachelor’s degree preferred.

About Symmetry

Symmetry Lending, specializes in providing mortgage fulfillment services to include origination, servicing, and capital markets needs to various Lenders across the country with whom we partner. We have offices in Atlanta, GA, Eden Prairie, MN, Denver, CO, Orlando, FL, and Anaheim, CA, and we do business from coast to coast. We take great pride in building a diverse team of motivated professionals that contribute to an exciting work atmosphere. We provide a competitive benefits package including medical, dental, and vision plan options, paid time off, and more.

California Disclosure - Employee Notice at Collection

This disclosure is intended to comply with the California Consumer Privacy Act (CCPA), which gives California residents who are applicants, employees, or contractors of Symmetry Lending (“Symmetry”) the right to know what categories of personal information Symmetry collects about them and the purposes for which Symmetry uses that information. As used in this Privacy Notice, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. Personal Information includes, but is not limited to, the categories of personal information identified below if such information identifies, relates to, describes, is reasonably capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular individual or household.

The following is a list of the categories of Personal Information that we may collect about consumers:

• Identifiers. This may include a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.

• Personal information described in the California Customer Records Statute (Cal. Civ. Code § 1798.80(e)). This may include a name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, or any other financial information, medical information, or health insurance information.

• Characteristics of Protected Classification under California or Federal Law. This may include age, race, color, ancestry, national or ethnic origin, citizenship status, religion or belief, marital status, a childbirth or related medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth, and related medical conditions), sexual orientation, veteran or military status.

• Biometric information. This may include voice and video recordings.

• Sensory data. This may include audio, electronic, visual, or similar information, including photos.
• Professional or employment-related information. This may include current or past job history, compensation data, performance evaluations, or employee benefits.
• Beneficiaries, dependents, and emergency contact information. This may include the name, gender, phone number, and relationship of beneficiaries, dependents, and emergency contacts.

We may use the categories of Personal Information for the following business or commercial purposes:

• To perform background checks necessary to comply with licensing requirements, to perform reference checks, to verify eligibility to work in the United States, for contact purposes, to assess your qualification for employment, to conduct performance evaluations, for payrolls and budgeting purposes, for implementation of employee benefits, for internal organizational purposes to establish proper accommodations for sick time, PTO, leaves of absences, or emergency situations, and to conduct health screenings as allowed by OSHA and the CDC to protect the safety of our employee during pandemic situations.

• For internal use, such as tracking access into buildings, timekeeping, activity logs, etc.
• To comply with laws and regulations, including but not limited to applicable tax, health and safety, anti-discrimination, immigration, labor and employment, and social welfare laws.
• For security or the prevention, detection, or investigation of fraud, suspected or actual illegal activity, violations of company policy or rules, or other misconduct.
• To comply with civil, criminal, judicial, or regulatory inquiries, investigations, subpoenas, or summons.
• To comply with all licensing requirements necessary for our business operations, including state exam audits.
• To exercise or defend the legal rights of Symmetry and its employees, affiliates, customers, contractors, and agents.
• To seek advice from lawyers, auditors, or other professional advisors.

If Symmetry uses Personal Information of an applicant, employee, or contractor for a purpose materially different than those disclosed in this notice, Symmetry will notify the employee and obtain explicit consent from the employee to use the Personal Information for this new purpose.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Anaheim, CA 92807: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Software Quality Assurance: 5 years (Preferred)
• SQL Server & Standard SQL Database: 3 years (Preferred)

Work Location: Hybrid remote in Anaheim, CA 92807

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