Hand & Stone Massage and Facial Spa in Raleigh, NC (Falls of Neuse Rd.) is looking for a dynamic, personable, and motivated Spa Manager. with excellent communication and customer service skills. Our ideal candidate is a energetic, reliable, self-starter who will mentor and inspire Hand & Stone staff by maintaining high performance standards, leading by example, providing superb customer service, and setting and reaching sales goals for individuals and the team. Our ideal Spa Manager would be organized, empathetic, and have excellent communication and customer service skills. The primary Responsibilities and Duties of this role include, but are not limited to:

• Direct the day-to-day operations of the spa with an emphasis on maximizing profits by creating a culture centered on excellent customer service and customer satisfaction
• Lead a diverse staff of service professionals, with a demonstrated ability to balance coaching/mentoring with discipline
• Lead the Front Desk team to execute, implement and achieve aggressive individual and team sales goals in spa memberships, service enhancements and upgrades, and retail sales
• Create marketing strategies to with a goal of maximizing profit and revenue
• Increase sales base by presenting health and wellness benefits of massage therapy and skin care services, and overcoming objections during sales process
• Address and resolve customer issues and compliants
• Track and create schedules to optimize capacity and revenues
• Utilize reporting and data analytics to determine strengths and areas of improvement
• Uphold cleanliness standards throughout the spa
• Handle administrative tasks including, but not limited to payroll, scheduling, ordering/inventory, and reporting
• Hire, train, supervise, develop and mentor a best in class team according to Hand & Stone policies and procedures
• Organize and participate in community outreach
• Ensure compliance with all Hand & Stone Policies and procedure in addtion to the local, state, and federal laws and regulations
  

The primary Qualifications for this role include, but are not limited to:

• A passion for people and sales, with a high level of enthusiasm
• Highly organized and exceptional time management skills, we want the spa to run effectively and exceed our customers’ expectations
• Empathy, the ability to put yourself in someone else’s shoes is a must
• Ability to use sound judgement and work independently
• Computer proficiency
• Positive attitude, responsibility and dependability are a must
• Critical thinking skills, including customer conflict resolution
• Ability to work flexible schedule including days/evenings/weekends/holidays
• Enthusiasm for ongoing training and education, personally and for staff
• Excellent verbal and written communication skills to be utilized internally and externally
• Minimum of 2 years of sales/customer service experience, preferably in a hospitality or spa environment
  

Benefits:

• Incentive-based salary plus commission and generous bonuses
• PTO (Paid Time Off)
• 401k with a matching program
• Cell phone discounts
• Complimentary spa services
• Flexible schedules
• Professional and safe work environment
• Access to affordable healthcare plans
• Employee discounts
• Employee referral bonus
• Contests
  

Come be a part of our growing team!

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.