Company Overview:

HomeServe is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last three years. What does HomeServe do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the 4.7 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 2,500 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

No matter your role at HomeServe, you’re part of a growing global team that’s collectively working to make home repairs and improvements easy. From our businesses in the U.S. and Canada, to those in the U.K., Belgium, France, Japan, Portugal and Spain, we have a shared vision to be the world's largest, most trusted provider of home repairs and improvements. Our ambition is to do every job, in every home.

Position Overview:

The Sr. Product Owner will be responsible for leading the Robotic Process Automation team in the Transformation organization. This position will engage closely with stakeholders to identify opportunities and ensure implementation of product vision to achieve operational excellence. This role will provide clear direction throughout the automation process and own the end-to-end product strategy from concept to production.

Responsibilities:

• Collaborates with Business Stakeholders and IT partners to create business, functional and/or technical requirements for both mobile and web solutions. Anticipates and identifies customer needs and matches products and services to facilitate the fulfillment of those needs.
• Define a methodology for requirement and enhancements and institute a methodology for release of new feature sets.
• Liaise with senior management, clients, Business Ops, and IT staff to conduct high level investigative studies to seek effective, feasible, and profitable business solutions.
• Build out a 1-3 year roadmap for robotic process automation plans
• Act as a direct line of communications to Executive Management to keep them apprised of project plans, accomplishments, risks, and project costs.
• Assemble, manage, mentor, motivate and lead a team of highly skilled and experienced Business Analyst(s).
• Set expectations, establish metrics and goals, and perform performance evaluations of direct reports
• Applies proven communication, analytical and problem-solving skills to help maximize the business value from IT system investments.
• Ability to identify current problems, planning, design, building, testing, deploying, and updating the robotic process automation plan.
• Identifies and initiates opportunities to support business activities.
• Partner with Business stakeholders to understand and document business needs, prioritize, and track application change requests and system enhancements.
• Proactively identifies and prioritizes opportunities for process improvement and creates corrective measures.
• Present prospective plans to enhance the ways of working
• Manage Automation costs and capital expenditures across the organization to successfully drive improvement and enhancements to the Automation plan while staying within projected forecasts/budgets.
• Utilize own skills and business experience to assess and advise on the practicability of alternatives, assessing technical limitations against operational realities.
• Oversee and support planning activities and the execution of projects according to plan, intended objectives, and within budget.

Job Requirements:

• Bachelor's degree in related discipline or equivalent experience required.
• 7+ years of proven track record of successfully collecting and transforming business needs into actionable plans to develop of new and efficient applications and business processes.
• 2+ Years of Robotic Process Automation experience.
• The ability to be able to look at the team, identify gaps of knowledge and figure out what is needed to deliver on the vision.
• Outstanding presentation, communication, and facilitation skills.
• Competency in MS Windows, MS Word, and MS Outlook.
• Ad-hoc responsibilities as assigned.
• Ability to communication ideas in both technical and user-friendly language.
• Demonstrated leadership of multidiscipline, high-performance work teams/groups.
• Effective at working directly with senior leadership as well as front-line staff.
• Excellent interpersonal skills with the ability to influence others not under direct supervision.
• Self-motivated and directed, strong attention to detail, and results driven.
• Ability to work in a fast-paced, results-oriented climate, across functional areas and multiple locations.
• Travel as needed.

In Return, We Offer:

• Competitive compensation
• Career development and advancement opportunities
• Friendly, open and team oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

Salary Range: $132,391.00 - $176,521.50

Annual Bonus Potential: 15%

HomeServe USA is an equal opportunity employer.