About Shift Paradigm

Shift Paradigm is a client services business that focuses on implementing and activating technology and data to make sales and marketing work. Our people bring combined experience across technology, data & analytics, business strategy and campaign operations to accelerate our clients' businesses. We keep pace with change in modern marketing and technology in order to create both effective, scalable and future-proof solutions for our clients that span both the Fortune 500 list and emerging industry leaders. We have also built strong relationships with the world's most influential martech platforms and are key partners to them and their clients.

Overview

Let’s start with you…

You’re a seasoned project manager who has an innate passion for process and organization. You enjoy making sure things run smoothly and efficiently. Clear, concise communication comes naturally to you and you thrive in a team environment. You have proven experience in the email channel and are up to date on channel-specific technologies and capabilities.

This role can be fully remote from anywhere in the United States, with working hours of 9am - 5pm EST.

The Senior Project Manager owns the day-to-day process of our Fortune 500 client’s award-winning monthly loyalty email program. Success in this role means having a great relationship with our client, being a savvy problem solver, having precise attention to detail, managing multiple deliverables, being well organized, and pushing our company and our client’s company toward their revenue-driving goals.

You will be working with a multi-disciplined team to track and manage content throughout the creation and approval process to deployment and analysis. You’ll co-pilot this account with another Senior Project Manager, and you’ll report directly to our Director of Email Operations.

Responsibilities

• Manage multiple project plans for one of our client’s most successful and engaging monthly loyalty email marking programs
• Oversee monthly content maps and graphs, creating testing documentation and assisting with email testing and Q/A
• Own and execute work streams of the program from start to finish
• Partner with teams across content, design, and technology to execute monthly deployments
• Deepen existing relationships with clients
• Run daily internal scrum meetings and client status meetings where you will communicate directly around timelines, process, and deliverables
• Lead and schedule necessary project-related meetings
• Own and update weekly status sheets
• Oversee multiple content maps and strict deadlines at one time
• Track and manage content through reviews, approval, and distribution of final assets
• Develop and maintain detailed project plans that accurately reflect the status of all active projects
• Bring a positive, solution-oriented mindset to tackling problems and help unify and motivate colleagues
• Optimize and improve processes over time
• Have an understanding of wider email trends and the ability to bring knowledge to the project you’re owning
• Be able to go through important content deliverables with a fine-toothed comb, using dedicated attention to detail to look out for any errors before delivering to the client, achieving consistency in feedback across all relevant deliverables

Experience/Qualifications

• 4+ years experience for a digital marketing agency, SaaS company, management consulting company or similar, working for Fortune 1000 brands
• Bachelor's degree required
• Proven expertise with ESPs and email development
• Proficiency with Movable Ink operations
• A clear understanding and interest of the email channel
• Precise eye for detail
• Excellent organization skills with the ability to manage individual projects as well as the big picture
• A self-starter with the ability to work autonomously
• Interest in data and how it can shape marketing strategies
• Innate ability to translate the unknown into clear, actionable plans
• Outstanding attention to detail
• Excellent problem-solving skills and a proactive nature
• Effective time-management skills
• Solutions-focused mindset
• Experience in or knowledge of household financial services brands preferred
• Expertise and / or certification in Salesforce Marketing Cloud a huge plus!
• Proficiency in Excel/Google Suite

Our Commitment to DEIB

We strive to champion diversity, equity, inclusion, and belonging through our Project NEXT committee. This team of passionate internal advocates and external experts allows us to build and leverage a diverse and inclusive workforce and workplace by committing to represent and reflect the experiences, perspectives, and viewpoints of our people, partners, and communities we serve. We are committed to providing knowledge and career opportunities to the next generation of digital marketers while championing diversity and equality in the workplace.

At the core of our success is our culture and dedication to maintaining a positive work environment, encouraging professional growth, and promoting the health and well-being of our employees. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

We welcome and encourage applications from people with disabilities under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Candidates must have current US or Canada work authorization. For US Candidates, this employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.

No relocation assistance can be offered at this time.

All inquiries are held in strict confidence.

As required by law, Shift Paradigm provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York City or Washington. The salary range for these residents is $78,000.00 to $115,000.00. Salary is based on several factors including but not limited to role, skillset, relevant education, level of experience, certifications, etc. In addition to base salary, Shift Paradigm offers benefits such as medical, dental, vision, STD/LTD, Life/AD&D, Flexible Paid Time Off, and various other ancillary benefits and perks.

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