Job description

Summary:

This Staff Technical Account Manager (TAM) position is the customer-facing engineer supporting our wireless products. This position provides technical support to the customer on behalf of Inseego and acts as the customer’s technical advocate with Inseego. The TAM is the technical liaison between the customer and all Inseego departments including but not limited to engineering, technical sales, product management, operations, QA, etc.

Responsibilities:

Technical Partner Management – You manage, build, and develop a relationship with assigned strategic Carriers’ Management/Technical/Support/Lab teams and act as a Technical Liaison with the Carrier and Inseego teams.

Certification Management - You drive and secure technical acceptance of wireless hardware products with assigned strategic carrier partners.

Technical Requirements Management - You manage and plan Carrier Requirements with Carrier and Inseego teams and are the Subject Matter Expert in technologies used by the Carrier.

• Hold periodic meetings with internal team leads to determine if new requirements can be met and identify risks.
• Manage any Requirement action items that may occur with the Carrier.
• Review all new software updates to ensure Carrier requirements are being met

Product Lifecycle Management - You are the interface between the Carrier and the Inseego teams and are on the front-line driving releases during the entire lifecycle of the product.

Pre-Launch Support Activities

• Preparation of detailed documents/reports defining the product functionality – including a “feature lockdown matrix”, protocol compliance matrix, and UI/UX design lockdown by leading collaboration between Carrier and Inseego teams.
• Coordinate with the other TAM/FAE/Test-team members to perform lab testing and field tests of Inseego products in order to prove the product meets regulatory and industry standards and will work on the customer’s network (e.g. “safe for network” specifications, PTCRB/GCF, etc.).
• Gather, organize, and present data accumulated during lab and field testing.
• Manage Technical Acceptance Submission issues internally on behalf of the customer.
• Act as the gatekeeper of all documentation during the product submission process and technical acceptance process.
• Conduct Internal User Trails to identify major bugs prior to submitting products/solutions to Carrier teams.
• Conduct first article inspection (FAI) and configuration testing confirmation.
• Manage technical aspects of Launch of all Retail and Non-Branded Inseego products introduced into the Carrier’s Certification process.

Post-Launch Support activities

• Support all post-launch activities that involve Carrier Enterprise Sales/Technical teams.
• Manage all product-related escalations stemming from Carrier’s Customer/Enterprise teams and End-Users reaching out to Inseego teams (Sales/Tier-1 Support/Marketing etc.).
• Work closely with Carrier teams to monitor product performance to identify any recurring issues and may recommend changes to products.

Intelligence Gathering: You gather intelligence and provide periodic updates to internal teams on Carrier’s Technology and Business roadmaps to influence Inseego offerings.

• You work with teams throughout Inseego to develop solutions for assigned strategic partners.
• You maintain crucial relationships (internal and external) with and build technical solutions for our partners.
• This position may require travel to customer location, perform testing and problem resolution
• May be responsible for more than one customer or technology.
• All other duties as assigned

Experience/Requirements:

• 7+ years of customer interfacing role.
• 10+ years of experience (Development/Testing/Certification) in wireless technologies – 5G NR (SA & NSA), 4G (LTE-A/LTE), Wi-Fi (802.11a/b/g/n/ac/ax).
• 10+ years of experience in developing/testing/deploying Wired/Wireless Networking products and applications.
• Demonstrated experience working collaboratively in cross-functional teams.
• Proven work experience as a Technical Account Manager working with Tier-1 Carriers in the region.
• An ability to gasp customers’ needs and suggest timely solutions.
• Track record of certifying devices through carriers and achieving technical acceptance on time.
• Must have solid technical expertise in 5G/4G and Wi-Fi technologies, protocols, call-flows, and use-cases.
• Must be comfortable in collecting logs and analyzing the call flows in these technologies.
• Experience with specific logging/analysis tools such as QxDM/QCAT or Wireshark is highly desirable.
• Knowledge of routing protocols and experience using any routing platform (Cisco/Juniper/OpenWRT/pfSense etc.) is highly desired.
• Prior experience with software development (Web/Desktop/Embedded) is a plus.
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills

Education:

• Bachelor’s Degree or higher in the following fields: Electronics, Communications, Computer Engineering, Computer Science, Electrical Engineering, Telecommunications is or equivalent work experience.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee stock purchase plan
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• How many years of work experience do you have developing/testing/deploying wired/wireless products and applications?
• How many years of work experience do you have as a Technical Account Manager working with Tier-1 Carriers?

Education:

• Bachelor's (Required)

Experience:

• 5G: 1 year (Preferred)
• 4G/LTE: 6 years (Preferred)
• WiFi: 10 years (Preferred)

Work Location: Remote

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