Job description

Delaware County Community College (DCCC), located outside of the Philadelphia Metro area, is looking for a dedicated Student Accounts Specialist to join our team of higher education professionals who are committed to student success. Candidates who subscribe to the notion of becoming a student-ready college and meeting students where they are, DCCC has a place for you!

This position was refreshed on 12/1/2022.

The Student Accounts Specialist provides primary in-person, telephone, and e-mail customer service, assisting students with admissions, financial aid, cashiering, and registration activities using the one-stop model. This person must be able and willing to function independently to handle student inquiries on a one-on-one basis but would also operate as a member of a team. Central to the position is the goal of satisfactorily meeting customer needs through timely and accurate information dissemination and service, supporting our mission of access to the communities we serve and laying the foundation for student success among those enrolling at the College. This position requires a person who is confident and comfortable making decisions that will expedite the resolution of student issues.

The successful candidate must be an engaging, effective, innovative, dynamic collaborator who will have demonstrated knowledge of best practices associated with dealing with student’s financials and customer service. The successful candidate will also actively participate in creating an environment that encourages, models, embraces, and incorporates diverse thoughts and perspectives of all individuals of various backgrounds, ideas, and perspectives to foster an all-inclusive atmosphere and drive results.

Qualified candidates will have a minimum of 3+ years’ experience of customer service-related activities in a professional setting; experience in a higher education setting is preferred. Educational requirements include: a High School Diploma or equivalent is required. Associates’ degree is preferred.

Background Clearances: Act 153 Clearances (Act 34 PA Criminal Background History, Act 151 PA Child Abuse History, Act 114 FBI Clearance); Verification of educational credentials

Delaware County Community College strongly encourages applications from members of traditionally under-represented groups. DCCC promotes an organizational culture and structure that honors diversity through integration of the principles of access, inclusion and most importantly equality. For immediate consideration, interested candidates can apply online at https://www.schooljobs.com/careers/dccc

DCCC offers a great competitive salary, with an outstanding benefits package which includes: Medical, Dental, Vision, and Prescription Drug for all benefit eligible employees; College Paid Disability and Life Insurance; Flexible Spending Accounts; 403(b) Defined Contribution Retirement Plans (5% Employee Mandatory Contribution and a 10% Match by the College); Generous PTO, Holiday and Winter Break Schedule; Tuition Waiver & Tuition Reimbursement; and a Compressed Four (4) Day Work Week Each Summer; Professional Development Opportunities; and a Supportive Work/Life Balance Campus Environment.

DCCC fosters a work environment and a learning community focused on student success by delivering quality, affordable, and responsive educational opportunities in a technologically rich and supportive environment. We celebrate differences and commit to an “open door” policy for individuals with varying levels of knowledge, skills, experiences, and needs. By embracing diverse collegial perspectives, we seek to make inclusivity, teamwork, and respect the foundation for our students to reach their academic goals and on staff to thrive professionally. DCCC is an equal employment opportunity employer, valuing diversity, equity, and inclusion.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• No travel

Ability to commute/relocate:

• Media, PA 19063: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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