Job description
About Veho
Veho is a technology-driven shipping company that enables personalized next-day package delivery, extending partner brand value. Veho brand partners have seen a 20% increase in customer repurchase, 40% increase in customer lifetime value, and 8% rise in net promoter score.
Veho gives package recipients greater insight and control, letting them know when they will receive their package, when drivers are en route, and enables real-time rescheduling, address changes, and personal delivery instructions. Veho's technology matches demand for package delivery with a network of qualified crowdsourced driver partners, ensuring every package is delivered on time and correctly.
The concept for Veho started as a school project while co-founder Itamar Zur attended Harvard Business School. Zur constantly experienced issues receiving packages - from getting the dreaded “we missed you” note, to stolen packages. He set out to fix the problem so many customers and brands face.
Today, Veho’s robust technology platform provides customers and e-commerce brands with an unparalleled shipping experience, an industry record 99.9% average on-time performance for next-day delivery and an average 4.9-star customer rating.
The median salary for this role is $65,500. The actual salary is dependent upon many factors, such as education, experience, and skills. The pay range is subject to the discretion of the Company
About the Role
You will work directly with the Operations Manager, Driver Operations, and Customer operations teams across the organization to deliver an industry-leading shipping experience. This role will report directly to the Operations Manager.
A great candidate:
- Is passionate about a top-tier, early-stage tech startup that aims to build the next powerhouse of logistics technology
- Works well in ambiguity and ever-changing environment to ensure on-time delivery and exceed expectations of our customers, clients, crowdsourced drivers, and employees
- Effectively schedule shifts that align with volume and operation hours
- Is a recent college graduate or has 1+ years of people leadership, with a high standard of excellence and a low margin for error
- Possesses strong attention to detail, insistence on thorough accountability for themselves and for their team
- Demonstrates the ability and excitement to keep morale high while working efficiently
- Ability to navigate technology and problem-solve in a fast-paced environmentLead through the values of candor, teamwork, ownership, and human, specifically to grow and develop your team for future success
- Being hands-on, coach, train and develop Warehouse Associates/ Leads to be efficient with processes and procedures
- Proven record of assisting the team with values-based leadership to hit key KPIs and metrics for the operation
- Empathetic leader, who cares deeply about the success of their team and their overall development and growth
- Works well in a fast-paced environment that is, at times, physically demanding
- Demonstrates a high level of teamwork, partnering cross-functionally to ensure a successful operation and organization as a whole
- Excellent verbal and written communication
- Is physically able to stand for the duration of the shift, move boxes up and down, including bending and frequently lifting (up to 50 lbs required)
- Willing to work flexible hours, including nights, holidays, and weekends
What you will bring:
- Passionate about joining a top-tier early stage startup that aims to build the next powerhouse of logistics technology.
- Never satisfied with the status-quo and always works to improve things.
- Has 1+ years of experience managing people and processes with a high standard of excellence and low margin for error.
- Possess strong attention to detail, insistence on thorough accountability, and rigorous systems mindset.
- A process improver, and will see and correct inefficiencies and ensure all teammates not only understand but are aligned with those changes.
- Numbers driven, has proven experience setting and following success metrics, analyzing data and communicating decisions that are rooted in numbers.
- Empathetic leader, cares deeply about the success of their teammates and goes above and beyond to support them.
- Has stamina, and will dig deep when the operation is challenging.
- Very receptive to feedback, but is discerning and will push back if you do not understand or agree.
- Has a bias to action; decides and acts fast, but has a habit of reflection after the fact.
- A team player, able to communicate clearly and concisely with your team to accomplish goals.
- Has prior experience in a startup, growing company, or other environment where you rapidly developed and iterated on processes.
Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission: to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers. We are deeply value-driven (Ownership, Candor, Team Success, Human) and care tremendously about investing in people. We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time. Applicants must be able to understand and effectively communicate orally and in writing with all parties regarding work matters, which are generally conducted in English. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
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