Summary

The Berkeley Research Group, LLC (BRG) Healthcare practice is ranked in the top 6 in the country by Modern Health Care. We provide financial and economic analysis of commercial contracts, health policy and provide litigation consulting services related to issues arising from contracts and transactions between healthcare entities and with the federal government. This position will be in our beautiful Washington, DC office on the second floor of 1800M St. NW. and offers advancement opportunities within a rapidly growing expert services and consulting firm.

This role is situated within BRG’s Health Analytics Practice and furthermore, within a segment of the practice that focuses and specializes in 340B, a drug purchasing program. The 340B practice has been steadily growing over the last 10 years and is now one of the larger practices within BRG’s Health Analytics Practice. The 340B Support Center Operations Associate is service support role that will provide communication management for our support center. In addition to this, the 340B Support Operations Associate may be brought in to help on other tasks related to practice operations.

Responsibilities

• Manage all communications between 340B covered entities and manufacturers regarding their use of 340B ESP™, a proprietary software platform, and compliance with manufacturers’ policies on contract pharmacy utilization. Most communications are via email paired with limited communications through our call center.
• Understand the basics and nuances of pharmaceutical manufacturer policies to ensure the most efficient and effective support and communication management.
• Coordinate with pharmaceutical manufacturer clients on various policy related questions and provide weekly reporting on support related activity.
• Coordinate with other third parties who may be providing operational support to pharmaceutical manufacturers in effectuating their policies.
• Support improved tracking and management of inbound communications related to the ESP platform, pharmaceutical manufacturers and other third parties.
• Enhance current support processes and workflows to ensure efficient and effective management of inbound communications and customer interactions across clients.
• Improve and develop process manuals and materials that can be leveraged in supporting new client launches and onboarding to the platform.
• Help perform other operational tasks or provide support across the 340B practice as needed.

Basic Qualifications:

• BS degree
• Minimum two (2-5 years) of work experience in a support center or customer facing role in the healthcare industry;
• Proficient in Microsoft Office, including PowerPoint, Excel, Word and Outlook;
• Experience working with clients or helping to support client deliverables;
• Commitment to producing high quality work product and attention to detail;
• Eager to learn and research new healthcare content;
• Strong verbal and written communication skills; and
• Desire to work within a team environment.

BRG requires vaccination for COVID and its variants.

BRG is a global consulting firm that helps leading organizations advance in three key areas: disputes and investigations, corporate finance, and strategy and operations. Headquartered in California with offices around the world, we are an integrated group of experts, industry leaders, academics, data scientists, and professionals working beyond borders and disciplines. We harness our collective expertise to deliver the inspired insights and practical strategies our clients need to stay ahead of what's next.

Candidate must be able to submit verification of his/her legal right to work in the United States, without company sponsorship.

BRG is an Equal Employment Opportunity/Affirmative Action Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

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