Position Summary

The WPPA Surgical Scheduler is responsible for scheduling/coordinating all procedures and surgeries in the assigned Physician Practice and acts as the liaison between the patient, provider, clinical team, and WPH perioperative departments.

Essential Functions and Responsibilities Includes the Following:

1. Understands and adheres to the WPH Performance Standards, Policies and Behaviors

2. Fulfills responsibilities as assigned which may including scheduling all testing/procedures/surgeries; obtaining

pre-certification for testing/procedures/surgeries; verifying insurance coverage and patient demographics;

scanning; managing and updating charts to ensure information is accurate and complete; answers telephones, relays messages, and provides information

3. Works collaboratively and maintains effective communication with patients to review all required pre- and postoperative/ procedure requirements, following up as necessary

4. Works collaboratively with WPH surgical scheduling team, PAT clinic, radiology, anesthesiology, collaborating providers, patient advocacy, and all other stakeholders as needed

5. Works with the department patient care teams to promote a positive patient experience

6. Works independently to prioritize, organize, and manage a daily assignment within the normal work period

7. Recognizes problem situations, sets priorities appropriately, offers feasible solutions, initiates appropriate actions

8. Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies; communicates concerns/ problems relating to patients and/or staff with immediate supervisor

9. Utilizes appropriate steps in the decision making process to include recognition and priority setting relating to patient care and practice based issues

10. Participates as a member of the patient care team and responsible for participating in daily huddles and regularly scheduled practice team meetings

11. Attends in-services as required/requested

12. Cross-trains as back up to other business office positions as requested

13. Communicates self-learning needs to department manager

14. Demonstrates proficiency in computer software including Meditech, EPIC, OMP, EMMI, Microsoft Office Suite

15. Adheres to WPH infection control standards including, but not limited to hand hygiene

16. Completes annual mandatory requirements including Occupational Health Requirements

17. Performs all other related duties as assigned

Education & Experience Requirements

High school diploma or GED required. College degree preferred.

Minimum 5 years of experience using administrative office skills required.

Proficiency in electronic health records preferred.

Previous experience in surgical scheduling preferred.