Job description

At InStride, we’re pioneering a new approach to workforce education. Our mission is to enable employers to provide life-changing education to their employees in partnership with the highest-quality global academic institutions. We unlock business and social impact to transform companies and people for the future.

We believe that a company’s richest resource is their employees, and that investments in people yield the highest returns for individuals, businesses, and society as a whole. That’s why every InStride employee is eligible to enroll in 1,700+ online certificate and degree programs through our Step Forward program. Unlike traditional tuition reimbursement programs, InStride covers your tuition upfront, regardless of your course of study, degree type, or school. The Step Forward program, along with InStride’s best-in-class employee benefits, are available to all employees from the day they join InStride.

Read further to see how you can be part of the movement to drive businesses and society forward through life-changing, best-in-class workforce education.

*
Role Overview*

InStride is looking for an on-site System Administrator to join an amazing education technology company in our Downtown Los Angeles, CA. office. The System Administrator will be responsible for Tier 2/3 IT support in coordination with IT Operations Manager and Help Desk Technicians. This role will also run IT hardware lifecycle efforts, including imaging computers (80% mac/ios, 20% windows), supporting inside and outside networks, SaaS applications, chipping in to employee awareness and education, application deployment, patching cadence, basic ticketing requests for employees, partners, and customers including onboarding hardware set-up for onsite and remote team members. Sys. Admin will be on-site support for anyone who needs help as soon as possible. We are looking for an individual with high energy and an interest in growing their career with a great company, someone with high attention to detail, strong fundamentals of IT, and a candidate who can join the team in a long-term setting.

Responsibilities

• Proficient in Azure Intune & ID services, Okta SSO & MFA, and supporting on-site and remote staff
• Incredibly sharp, good attention to detail, and very strong written and verbal communication
• Effective workstation lifecycle management: new hires, refreshes, break-fix, decommissioning
• Maintain asset inventory records through Snipe-IT (asset management platform)
• Document support tasks, identify process improvements where needed, and create/streamline repeatable processes for the IT team
• Work directly on incoming service desk requests to ensure courteous, timely, and effective resolution of end user issues.
• Handle the employee onboarding/offboarding process.
• Issue user accounts and handle access management.
• Owning hands-on fixes at the user’s desktop, including installing and upgrading software and configuring systems and applications.
• Lead inventory on site and remote teams; ensure that physical inventory levels are maintained, replenishing as needed.
• Run desktop architecture research and development; mobile devices and contracts; and management of copiers, printers, and vendor contracts.
• Implement and lead appropriate enterprise desktop management solution(s), including JAMF and Okta.
• Identify, recommend, develop, and implement end user training programs to increase computing security hygiene and self-sufficiency.

Ideal Profile

• Proven ability in a technical support or customer service environment supporting Mac OS (80%), Windows (20%).
• Excellent customer service experience.
• Solid grasp of the help desk environment, including operations, processes, etc.
• Proficient in Crowdstrike Falcon, Okta SSO and MFA integrated SaaS apps, Google Workspace and Microsoft Office 365.
• Solid understanding of iPhones and Android phones.
• Knowledge in firewalls, Layer 2, Layer 3 OSI model, VLANs, DHCP, SMTP, TCP/IP, and DNS.
• Understanding of Linux, Secure Access Service Edge (SASE) and Zero Trust security model is a plus.

InStride is a Los Angeles based company, but for certain roles we are open to hiring remote employees. If you are looking to apply to one of our remote opportunities, please know that InStride is only able to employ candidates from the following states.

Arizona
California
Florida
Illinois
Louisiana
Maryland
Massachusetts
Michigan
Missouri
Nevada
New Hampshire
New Jersey
New York
Ohio
Texas
Washington
Wisconsin

InStride is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, ethnicity, religious creed, color, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, sexual orientation, marital status, age, status as a protected veteran, status as an individual with a disability, medical condition, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please discuss your requested accommodation with our HRBP.

Effective November 1, 2021, all new hires must be fully vaccinated against the COVID-19 virus unless they have been granted a reasonable accommodation. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation is approved by the People & Talent team in writing.

For questions on how we use personal information of job applicants, please refer to InStride's Job Applicant Privacy Policy.

Job Type: Full-time

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.