Job description

Purpose: “Inspiring good food choices”

Values: Pure, Transparent, Positive, Prideful, Social

______________________________________________________________________________

Title: Systems Support Tech

Reports to: Manager, IT

Department: Information Technology

Work Status: Hourly/Non-Exempt

__________________________________________________________________________

Position Summary

The Systems Support Tech will mainly operate out of the restaurants conducting repairs and maintenance on restaurant technologies. This position is on the ground to ensure the most stable environment for all technologies deployed at the restaurants. Daily duties include help desk ticket management, problem diagnosis, repair and/or replacement, preventative maintenance, as well as escalation & collaboration with the senior technology team when required. Restaurant technologies include but are not limited to: POS hardware, networks, security camera systems, and music systems.

Essential Responsibilities

· Provides front-line and high-level IT hardware, software, and network support to internal and/or external clients to simplify and enhance their IT experience.

· Replies to requests for technical assistance; identifies, troubleshoots, and resolves technical issues related to hardware, software, and networks; and escalates technical issues if unable to resolve.

· Supports core business applications, virtual environments, firewalls, and networking.

· Monitors and maintains both physical and virtual servers, appliances, and applications.

· Coordinates special projects, such as network-related wiring plans; hardware and software purchases; and system installation, backup, maintenance, and problem solving.

· Provides incident management and system monitoring assistance; determines problems and recommends solutions for critical technology incidents.

· Provides monitoring for system applications and issues, responds to, and escalates technical issues as required.

· Manages assigned high-level and critical incidents, and ensures tickets are fully documented and resolved properly.

· Analyzes and troubleshoots the network logs; tracks and documents the nature, processes, and resolution of problems; and communicates the results with upper management.

· Keeps current with system information, changes, and updates; researches and evaluates new technologies; and recommends network and server hardware and software.

· Trains IT and the business about security policies and consults on security issues.

Who We Are

We are Lunatics and we mean every bit of it! We are devoted to protecting our high standards through our culture, training and development. Each and every Lunatic is encouraged to be the spark that leads to our next success. And as we grow, we grow as a team of ONE staying humble in our successes. We hope to leave a lasting impression on not only our guests but to each other. If it’s not already evident, it soon will be that people are our number ONE priority. Luna Grill was born out of a passion and innovation to create an unmatched experience for our guests, but it does not stop there. We believe in cultivating within and creating those REAL experiences. We trust our Leaders to develop their teams and to mold our future leaders. We inspire each other, every day, to be our best self.

Education/Experience Requirements

· High school diploma or equivalent and advanced systems education or 3 years of directly related experience

· Experience with Windows Operating Systems, standard office software, POS System and related hardware and software, including Brink, Verifone and OLO

· Experience with security cameras and music systems, wired and wireless networking

· Excellent communication skills and the ability to interact with restaurants and various Departments

· Ability to operate with patience and a sense of urgency

· Available for emergency phone and/or on-site support during off-hours (nights, weekends)

· Systems and networking troubleshooting skills with the ability to implement fixes both over the phone and on-site

· Installation and service of POS hardware

· Basic electronic hardware repair and maintenance

· Work experience in the hospitality industry preferred

· Local travel 25-50%, which may occasionally include nights and weekends

· Must adhere to Rest and Meal Period Policy

Physical Demands/Work Environment

PHYSICAL DEMANDS: Frequent standing, walking, sitting, bending, bend and twist neck and waist, reach above and below shoulders and squat, use hands, reaching or grasping with hands and arms. Must be able to lift up to 50 pounds. Must be able to verbally communicate for extended periods of time. Must be able to work under pressure.

WORKING ENVIRONMENT: Must comply with Company’s Appearance and Dress Code standard as set forth in the Team Member Handbook. Works both in an office/restaurant environment. Travel 25-50%, which is inclusive of local and overnight travel. Ability to work off hours including nights and weekends. May occasionally work in an office setting and work at a computer for extended periods of time.

Job Type: Full-time

Pay: $28.84 - $33.65 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• San Diego, CA 92131: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in San Diego, CA 92131

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.